From that other thread, it seems as if the owner is more concerned/motivated to keep all his customers happy than some of the employees.
What's up with TMR Audio?
Hello Forum,
Last Saturday I purchased several Naim components from TMR Audio. My credit card was charged and since then there has been no follow up email or shipping info. I called TMR Monday and Tuesday multiple times only to get "we're closed" recording (I called durning their operating hours).
This is disconcerting to say the least. Typically when this happens a company has gone out of business (stops communicating with customers, does not answer phone). Has anyone else had issues with TMR Audio in the last few days? I've sent multiple emails and they have gone unanswered.
I'm going to have to contact my credit card company and see if I can get the charges reversed. This has been a very disappointing experience... I was eager to receive my new Naim components.
Last Saturday I purchased several Naim components from TMR Audio. My credit card was charged and since then there has been no follow up email or shipping info. I called TMR Monday and Tuesday multiple times only to get "we're closed" recording (I called durning their operating hours).
This is disconcerting to say the least. Typically when this happens a company has gone out of business (stops communicating with customers, does not answer phone). Has anyone else had issues with TMR Audio in the last few days? I've sent multiple emails and they have gone unanswered.
I'm going to have to contact my credit card company and see if I can get the charges reversed. This has been a very disappointing experience... I was eager to receive my new Naim components.
- ...
- 107 posts total
I am a little surprised that the buyer didn’t get an email confirmation of their purchase. In this day and age of automation that’s fairly common for online resellers to provide. Was the purchase made by PayPal? If so, they should have received an email confirmation. Most credit card transactions are processed by third-party companies due to the cost and efforts required to become compliant with credit card processing laws. The buyer should be happy that the credit card transaction was processed immediately, as that is a good indication the transaction was handled by a third party. I would be much more concerned about my credit card number sitting on a retailer’s server waiting for them to process it. Much more opportunity for fraud. Still, I’m more surprised by the lack of common sense and rush to go online and make a negative posting about a retailer. Or maybe I’m not. |
mrbell OP Saying bluntly "were closed" with no merry xmas/happy new year is a bit disconcerting. I would reverse asap the credit card purchase, then send an email saying you’ll buy it once they’ve answered you, and made you feel confident in purchasing it again. Cheers George |
TMR could have and should have provided a prompt acknowledgement of the order, and could have and should have provided a more informative answering message on their phone system. But the fact is that for whatever reason they didn't. And IMO posting a threat to dispute the credit card charge in a public forum on the second business day following placement of the order, during a holiday period no less, is not called for based on those facts. And if I were TMR I would be hesitant to do business with such a customer, as who knows what kind of actions such a customer might take if for any reason he is not satisfied with the product. IMO. Regards, -- Al |
It's been 4 days.. $2700 purchase... no email confirmation, zero communication.It's now been been 5 days Al, with sizable $2700 purchase.! I think he has every right to be worried, especially with a recording that just says "were closed" and no communication whatsoever. I know I would be worried and would stop the card payment, till some communication was received. Cheers George |
- 107 posts total