What's up with TMR Audio?


Hello Forum, 

Last Saturday I purchased several Naim components from TMR Audio.  My credit card was charged and since then there has been no follow up email or shipping info.  I called TMR Monday and Tuesday multiple times only to get "we're closed" recording (I called durning their operating hours).  

This is disconcerting to say the least.  Typically when this happens a company has gone out of business (stops communicating with customers, does not answer phone).  Has anyone else had issues with TMR Audio in the last few days?  I've sent multiple emails and they have gone unanswered.  

I'm going to have to contact my credit card company and see if I can get the charges reversed.  This has been a very disappointing experience... I was eager to receive my new Naim components.  


mrbell
I am going to go out on a limb here and say what some have already hinted at here, myself included.
This thread is not warranted and tbh with the fragile nature of our hobby can only hurt matters for us all in the long run.
Lets be honest the OP was NEVER in any danger of losing his money, ever, period!
We all know how long you have to make a charge back on your credit card, why on earth just not relax over the holiday period and see what Thursday bought when they are back in the office.
There was no need whatsoever to start belly aching over this after just a couple of days considering the time of the year.
No satisfaction after normal business is resumed?
Sure THEN initiate the chargeback and blast them on the forums but this was premature.
Not affiliated with TMR at all, just a healthy dose of common sense.
My opinion and thank you.
Agree totally with uber, never a worry in the big picture, but kind of worry about the little niceties that define a class outfit.     

mrbell OP

It doesn’t hurt anyone to cancel your credit card payment, just gives you piece of mind so you can sleep at night till they either respond or don’t to your emails and phone calls.

So just cancel and see what eventuates before it's too late.

Cheers George
And it does not hurt to NOT cancel it yet either George.

Have a wonderful evening.
👍👍