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Esoteric A100 Service Nightmare

My Esoteric A100 which has been stuck in a safety circuit mode after an electrical surge.  I have contacted the Esoteric Service department and the unit was shipped to TAP electronics in Buena Park CA.  I was contacted by the service department that the A100s cannot be serviced in the US and must be shipped to Japan due to a required tool that is only available in Japan.  What???  I was quoted a shipping charge in the thousands $ and that there is no guarantee that the unit is even salvageable.  The interaction with TAP electronics was a nightmare but its not relevant here.   A100 has essentially become an expensive paper weight.  I am disappointed and puzzled by the lack of adequate service support for a unit that sold for over $18,000.  Any thoughts or recommendation on addressing this unit?  I am ready to consider the unit dead and move on.  This is unfortunately a last resort plea before I drop this unit to recycling.


Regards

Frank

kimf70
jafant's avatar
jafant
19,604 posts
 
kimf70

can you give us an update on your situation? Hope you are well and having a bit of luck while searching for resolution to the issue at hand.
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daveyf's avatar
daveyf
2,871 posts
 
There are a ton of horror stories on the web about high end gear and the service that is given once the sale is made. Even if some of them are true, it does not bode well for folks looking to buy a lot of this stuff. OTOH, I am certain that a lot of these very same horror stories ( maybe the majority) are not accurate. One thing, we rarely hear from the manufacturer/ servicer or dealer on these forums in way of a rebuttal.
Nonetheless, many times I question whether these foreign manufacturer’s are even aware of what service ( or lack thereof) is being offered by their US reps...perhaps they don’t care, or maybe they understand one thing- and the reality is totally another, hmmm!
vegasears
1,173 posts
 
KOW, It appears I've been lucky with my two Esoteric purchases. I received outstanding customer service when my DV-50 needed repair, once under warranty and another time well outside of the warranty period. Both repairs only cost shipping from Nevada to California.
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