Line fault at the outlet -- do I need an electrician?


Yesterday, I got a Panamax, Max 1500 surge protector and line conditioner. (I got a very good deal on it, and am just trying it out.)

I plugged it into an outlet I've been using for a while and one of the red lights on the front lit up saying "line fault." (I'm not sure how this is different from a "ground fault." Maybe it's the same.) The Panamax does not do this with other outlets in the room. They seem ok.

So, I know this means that the outlet is improperly wired. My question is, might this be a simple thing to check and/or fix? Any suggestions most appreciated. It's the only outlet I can use to have my audio set up where I usually have it. Now is not an optimal time to call an electrician. If this is a big problem, I'll try out my gear somewhere else in the room, but if I can fix this without too much expertise, that would be ideal.
128x128hilde45
"@ cissado

Good post except in the case of where the duplex receptacle device may have been used as a junction for the make up of neutral and Hot conductors coming in and going out of the outlet box."

I'm not sure what this means exactly. Maybe because I wasn't clear in my post. I usually am not clear... it's my bad writing skills.
I just meant the first receptacle may have been fed from a light fixture. Also, that the wiring inside the light fixture box could be wrong. 

If it was a diy, and I were to guess which of the two boxes is wired wrong, my guess  would have been the light fixture. 

Personally, I wouldn't take down the light first, either. I would guess the first receptacle, possibly disconnect... and go from there. OP shouldn't even do more than that. Give it a quick try and see if it works. Then of course call a pro. 
I'm just bored. I don't post here this much.
Good luck
@ hilde45

Would you please tell us what make and model your multimeter is? Please!

Does it have an auto scale? Is that what you used when you read/measured the 4 volts AC? Are you sure it was 4 Volts or was it possibly 4mv ( 4 millivolts)

Or did you have to set the meter to a voltage scale above, say 150Vac or something like that?

Also when you measured for the neutral to equipment ground voltage did you allow the meter to settle down to a steady state constant voltage?
If you don’t remember would you please repeat the test.

Jim
almarg9,459 posts

03-23-2020
2:59pm


Hilde45, when you measured the 4 volts while the system was plugged in, were the components in the system turned on, or were they turned off or at least in standby? And as far as you know was anything else that is on the same branch turned on at the time?

If a lot of stuff was turned on at the time it increases the likelihood that the explanations cited by Erik and Jim apply. If not, it increases the likelihood that my hypothesis applies, namely that applying 120 volts to the AC neutral input of the component(s) resulted in excessive AC leakage to ground, mainly via their power transformers. Or, as heaudio123 alluded to, if significant current was being drawn by the components or other things the cause could have been a combination of both factors.

If my hypothesis was the main contributor, though, that issue should go away once the hot and neutral connections are reversed to what they should be.

Best regards,
-- Al

Al, (almarg),

First off we don’t know if the OP’s test is valid. We are only assuming that there is/was an actual difference of potential of 4 volts between the neutral conductor and the equipment grounding conductor.

What I do know unless a load is connected to a branch circuit there will not be an actual difference of potential between the neutral conductor and the equipment grounding conductor. (To quantify that statement we assume the equipment grounding conductor is connected to the neutral conductor at the main electrical service panel)

On the same dedicated circuit that I ran tests on yesterday, using a Fluke 87 DMM, with nothing plugged into the duplex outlet I just measured a mains voltage of 121.8Vac. From the neutral contact to the equipment ground contact I measured 1.0mV - 1.1mV. Jmho, that is a phantom voltage and not a real, actual voltage reading.

I could intentionally add series resistance to the neutral conductor, or to the equipment grounding conductor and that would not cause, on its’ own, a difference of potential, voltage, between the two conductors. (No Connected load)


//////////////

For all:

What can, does, cause an actual voltage to exist on the equipment grounding conductor is a connected load on the branch circuit. Can’t have a difference of potential between the neutral conductor and equipment grounding without a connected load on the hot and neutral conductor. The voltage can be an induced voltage caused by the current carrying Hot and neutral conductors. Though in that case the voltage will be normally in the mV range.

The other thing that causes a voltage to exist between the neutral conductor and the equipment grounding conductor is VD (Voltage Drop) on the circuit caused by a connected load. No load, no VD....
Causes of voltage drop:
http://www.adamselectric.coop/wp-content/uploads/2015/02/Voltage-Drop.pdf

//////////////

Al, (almarg),
If a lot of stuff was turned on at the time it increases the likelihood that the explanations cited by Erik and Jim apply. If not, it increases the likelihood that my hypothesis applies, namely that applying 120 volts to the AC neutral input of the component(s) resulted in excessive AC leakage to ground, mainly via their power transformers.

I gave your theory some thought and I can see where there would be an increase of current on the equipment grounding conductor as more leakage was present but I cannot see where the voltage would increase. If anything the voltage would decrease. Wouldn’t more leakage translate into a lower neutral to equipment ground resistance? The lower the resistance, the higher the current, the lower the voltage.
Extreme example. 0 ohm resistance between the neutral and equipment grounding conductor.

Jim
.
Post removed 
I gave your theory some thought and I can see where there would be an increase of current on the equipment grounding conductor as more leakage was present but I cannot see where the voltage would increase. If anything the voltage would decrease. Wouldn’t more leakage translate into a lower neutral to equipment ground resistance? The lower the resistance, the higher the current, the lower the voltage. Extreme example. 0 ohm resistance between the neutral and equipment grounding conductor.

Hi Jim,

With hot and neutral reversed and a component turned off 120 volts will be applied to the end of the primary winding of the power transformer in the component which normally receives AC neutral. AC neutral presumably goes nowhere in the component in that situation (other than perhaps to a line filter capacitor), assuming the component doesn’t have a standby mode or is not in standby mode, because its power switch is turned off. The 120 volts will leak to some degree to the chassis/AC safety ground of the component via stray capacitance in the transformer. That degree being different and I would imagine probably greater (perhaps much greater) than under normal circumstances when 120 volts is applied to the other end of the transformer via the power switch. So what I’m envisioning is that the reversal of hot and neutral will result in a significant voltage being applied to the safety ground, resulting in significant current through the safety ground wiring while no current exists in the neutral wiring, resulting in a significant voltage developing between safety ground and neutral as a result of that leakage.

I could be wrong about that, and admittedly creation of a 4 volt difference would seem to require a great deal of current. But nevertheless it seems to me to be a possible explanation. And as I said, if that is the main contributor to the 4 volts the issue will go away when hot and neutral are connected properly, without the need for further corrective action involving the wiring and connections.

Best regards,
-- Al