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Interesting Fed Ex encounter...

So I was offered to do a little review on some Fritz Carreras last month and it was time to send them back.  I’m stuck at home with a broken leg so Fritz was kind enough to have Fed Ex pick them up at my home.  So, I had them all boxed up and ready to go on Tuesday. Fed Ex comes to the door and I have him come in and grab the box (he did not know what was in the box, just a plain u haul box).  I didn’t even think to ask if I had to sign or if I could get a receipt (mistake on my part no doubt).  Just me snapping a pic or taking a video would have been smart.  Fast forward to today (Friday) and apparently Fed Ex says they came on Tuesday, no one was home, so they came back Wednesday; no one home again so they cancelled the pick up.    Interestingly, fed ex did come back Wednesday and Mom answers the door and informs the Fed Ex gentleman that the package was picked up Tuesday.  The gentleman responds “hmmm, I was off Tuesday”.  
So as of today, Fed Ex apparently has no record of anything being picked up.  Well crap, I’m freaking out, Fritz is concerned obviously and I’m at a loss.  So I start texting all my neighbors to see if anyone has something on camera and sure enough, my neighbor 2 doors down has time stamped video of fed ex pulling up, coming to my door and then struggling to carry the large, 65 pound box back to his truck...  

My neighbor forwarded me the video which I forwarded to Fritz...

My advice is to not let this happen to you and mg question is where do I go from here?

What a mess!
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wesheadley's avatar
wesheadley
161 posts
 
It's very odd indeed that you did not ask for a receipt isn't it? How old are you? I could understand this mistake if it was made by a kid that hasn't done a lot of shipping or receiving transactions.

Assuming this video is legit-- has a time and date stamp on it etc., I would demand that your local Fed-X hub conduct a physical search of their warehouse. 

I once had a UPS package from Lenovo not arrive and the driver claimed he tried to deliver the box but no one way home-- and the driver left no door tag that he even tried to deliver it. I demanded a warehouse search of my local hub and sure enough they found the box and set it aside for me. I drove to the hub and picked it up and all was good.
tadawson
10 posts
 
Our UPS driver lies about making delivery attempts because we are getting the street repaired, and apparently he doesn’t think he can stop to deliver (as FedEx, Amazon, USPS, etc do fine) at our house and is too lazy to shag his ass down 3 houses from the nearest cul-de-sac that is unaffected.

UPS=Union Package Smashers!
Seriously, though, even when all is good with the street, stuff shipped via FedEx looks untouched, and stuff from UPS looks like it was drug behind the truck the last mile or two - I swear they could break an anvil . . .
letch
109 posts
 
I have a sign on my door that if I'm not home, to put the package in a box underneath the overhang of my house to keep it out of the rain. It's 12 feet away from the door and there's a big arrow pointing to the box. Amazon and USPS always put packages there. Fedex leaves it out in the rain on my front door step because they can't read. UPS leaves it on my neighbor's porch 2 out of 3 times. But right now I'm in a battle with Fedex because I mailed something to myself and they destroyed the package and now are refusing the pay for the damage though I paid them to insure the package.

Pretty much you send something out, close your eyes and pray for the best. 
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zkidd
103 posts
 
Just so people know, FedEx does not have "insurance". They are self-insured for the small amounts (small like several thousand). I learned all of this when FedEx destroyed an amp and then refused to pay the damages. UPS is no different. It is an "illusion". You pay for them to cover the costs of repair or replacement but to them it comes out of their pocket so be prepared to have your claim denied. I was inches away from taking FedEx to my small claims court when they finally settled. And even if FedEx packs your item it is still no guarantee that they will cover the claim. So, overpack, double box, take photos of everything, and like the story here (or at least the start) keep copies of everything. Do not ship without a tracking number, and frankly, I ship nothing anymore without a signature required upon delivery. As one gentleman posted, no one takes responsibility for anything anymore so it is on the shipper to make sure that he or she is over-prepared, and overpacked whatever it is they are or have shipped (or shipping)
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