2. misc-audio
  3. 157314-131781

What is up with Audio Research during the pandemic?

I ordered a set of tubes for my ARC Ref 3 line stage on May 4, 2020. So far, no tubes, no tracking number, and no contact initiated by ARC. I did get an email response last week from them saying that they were "... working on getting caught up in the shipping department and have not yet shipped your tubes." This post is not to hassle ARC in the midst of a crisis. My hope is that all there are safe and well. Many "non-essential" businesses are struggling and frankly, I want to do all I can to support them. Music has been a wonderful source of comfort and enjoyment for me, now more than ever. I can wait, but I would feel better if I knew that the ARC folks were doing OK.  
yabe1951
richopp
760 posts
 
I called them today to ask a tech question, but their website says they are closed for a while.  I sent an email; I am hoping to hear back soon re; using balanced-output amp with an SP-6.  We shall see...

Cheers!
Post removed 
tomic601's avatar
tomic601
12,862 posts
 
@richopp try Randy at Optimal Enchantment in Santa Monica, most years he is the largest ARC dealer in USA - more than likely he can answer your question - and he is a really cool dude :-)
robertwisconsin
9 posts
 
I called Vandersteen last week with a question (first time to call)- got Richard! What a pleasant surprise! Support your local manufacturers and dealers!!

-Bob
adameos
66 posts
 
Hi guys,

Tomic601, Stereo5, and Arion. Sorry, it seems you have friends or family who have fought a battle with Covid-19. Have you checked into the Chloroquine treatment? Gene DeleSala of Audioholics actually became infected with Covid-19 when someone from an audio show who was infected dropped by his house. He couldn’t reduce the viral load for over a month, and then was prescribed the Chloroquine Treatment by his doctor. He recovered in a matter of a few days upon taking it. Check out the audioholics youtube channel where Gene discusses his ordeal.
More to discover