What is up with Audio Research during the pandemic?


I ordered a set of tubes for my ARC Ref 3 line stage on May 4, 2020. So far, no tubes, no tracking number, and no contact initiated by ARC. I did get an email response last week from them saying that they were "... working on getting caught up in the shipping department and have not yet shipped your tubes." This post is not to hassle ARC in the midst of a crisis. My hope is that all there are safe and well. Many "non-essential" businesses are struggling and frankly, I want to do all I can to support them. Music has been a wonderful source of comfort and enjoyment for me, now more than ever. I can wait, but I would feel better if I knew that the ARC folks were doing OK.  
yabe1951
Let’s keep the political BS where it belongs... all points of view. This is a HIFI site, not Covid-19 debate squad. As to ARC. They are fine, I spoke with them a few days ago. Give them time. Everything is slower these days...
Good idea geof3. Most of what you hear, read and see is propaganda. Forget about numbers. Nobody has any idea what the real numbers are.
Anyone mentioning numbers is OTL (out to lunch)
Humans, when they don't know what is going on they make stuff up.

Now yabe, as far as tubes go there is nothing special about ARC tubes.
I have been using ARC phono stages for decades. About 12-13 years ago I read about how RAM labs tests their tubes and grades them into three categories, standard, low noise and super low noise. On a lark I ordered a set of super low noise 6922's for a PH 3SE. Boy what a difference. It must have cut the noise levels 10dB maybe more.
Cancel your order and buy a set from here,  http://www.tubeaudiostore.com/ You will never buy a tube from anyone else. You have to test 100 tubes to get one Super Low Noise tube.

Mike

Excellent advice Mike. Nobody else tests their tubes in all the parameters that RAM Tube Works does. The details of that testing are available of the website. Roger Modjeski matched pairs and quads for Quicksilver (he and Mike Sanders were close friends and fellow admirers) and Atma-Sphere.

richopp
I called them today to ask a tech question, but their website says they are closed for a while. I sent an email; I am hoping to hear back soon re; using balanced-output amp with an SP-6.
Whatever question you have about an SP6 can almost certainly be  answered by your dealer. There's no need to call the manufacturer for that information.
Why is everyone bashing MC? I do not see a post from him any where on the OP’s thread...maybe I’m missing something. Any how, I’m an essential worker so to speak and still have an income fortunately and have been able to make a few purchases audio wise, such as my tavish design classic. I had zero issues with purchase or shipping. And yes I feel i also helped out a few smaller businesses by spending my money....such as my local record store that recently reopened...