Ever feel like a "low dollar" customer that your dealer doesn't think worth their time?

Herbie Hancock went to the Ford dealership just to see a car his friend told him of. The car was the new 289 Cobra. The salesman seeing a young black man wearing a t-shirt and jeans, said "that car is too expensive for you" or similar. Little did he know Herbie had been in the studio recording with Miles!! Also, he made recently made some good bucks from Watermellon Man. So... Herbie came back the next day with cash just to show the guy up!! He now hold's the record for the longest original owner of an original Cobra!! True story.

@stereo5 I know that place in Framingham, MA all too well. About 2 maybe 3 yrs back went there to buy, yes to but a pr of Vivid Giya speakers they had as demos walked in and asked to see and have a quick listen. Guy points me to main back room and never followed up. The speakers were stacked way in the back, salesman never came back and after 20 plus minutes I walked out. No one really cared there. Never gone back don't know how they have survived. 

poor as piss and potato rinds all my life but Kevin at Upscale has never $teered me wrong 20 yrs +

The main reason that Echo Audio in Portland is my favorite audio dealer is that they are always very responsive to all the questions I have, whether it's about a $25 dollar headshell, or something costing thousands.  I've been talked out of making purchases, and I've been treated the same as other customers that were clearly "high rollers".  No question has ever been "dumb" (even when they were).  More than once, Kurt has invited me to just sit and listen with him to some of the high end systems they've put together, knowing that they were out of my price range.  If he was trying to make a sale, I couldn't tell.  It seemed more like he was one of us, showing off his latest system.  He loves listening and freely shares his experience and enthusiasm and is never high pressure or snobby. 

Here's a 'non-audio' example for y'all, but it's an example of 'potential client approach'....at least, mine.

It's been a 'working Sunday'...one employ had short hours, the other can't work Wed. & Thurs. (new child, long story)....so we're 'blowin' 'n goin'....

I'm in a T-shirt, shorts, and sandals.

Young guy walks up, baby in sling on chest.

"Is this the playground company?"

Yes, can I help you?

"Do they have a catalog?"

No, we don't since most of our business is from our website or email.  But I'd be more than happy to help you.

"Do you work here?"

I'm co-owner with my spouse. (Who just happened to be walking behind us, 'airing out' our dog after a well-needed bath....)

Hey, he lit right up.  Interested in a 'natural playset' (our specialty)....his spouse and the 3 other children came over in a few minutes, having met the dog and spouse...).

"If you visit our website, I'm positive you'll see what we've done and find something you'll know the kids will love.  We're not inexpensive, but you will get exactly what you want."

Now, I'm not what I consider a salesman.  

But....like audio equipment, our 'product' sells itself.  Or it doesn't.
If you want something from Sams' or Home Depot, you'll go there.
But I refuse to treat anyone like I've been subject to in 'hi end' B&M stores....

Spouse and I walked into a 4 star hotel in S.F. covered in plaster dust after demo'ing walls in our house.
We were in a room within 10 minutes.
Now....that's Service.