Wadia still in business?

I'm still waiting for a reply to an email from 7 weeks ago. Oh, and from a phone call and email in 2003. Whether they're still in business or not, I can't say. But they are doing a good impersonation of a company that wants to go out of business.

Too bad too because I love my modified Wadia 301 and was also happy with my older 850. If they had PS Audio's customer orientation, for example, they'd rule the world. But the way they're headed they'll just be a fond memory for a few audiophiles lucky enough to have owned their equipment.

It is a shame that their customer service sucks so bad. I too have a CDP from them and asking simple questions thru email you get this 'stupid' generic, "we are experiencing lots of email and a rep will respond to you shortly..." 6 weeks later you get some one line response... that does not even address the original question. Never mind trying to phone them. I agree if they had excellent customer service few companies would be able to touch them. I hope they get their act together because they must be losing sales hand over fist. I refuse to buy a 861 which has been on my short list till things dramatically improve.

good listening.

wadia is definitely still alive and kicking. i ordered a 861b in 11/04. received it in 1/05, but no metal remote. after sending numerous emails to both dealer and wadia, they sent a temporary plastic remote, which is not even fully functional. i was told by wadia they have been waiting to receive a machine to make the metal remotes...

my emails get answered in about 2 days. not bad. but i am starting to feel i may never get the metal remote. it is getting harder to believe that no one has been getting a remote with new wadias for the past 3+ months.

despite the customer service issue, the performance of the 861b makes it all worth while for me.

scottie

For non-warranty repairs (or for upgrades), there's always Great Northern Sound Co. Steve Huntley is lightning fast at responding to inquiries and he has built up a stellar reputation for honesty and technical prowess.

Dear Friends,

I am happy to report that all is well with Wadia.

You will be glad to learn that we have recently added an additional customer support person to the team. We truly value your feedback and would like you to keep us apprised of our progress.

Please feel free to contact me directly if you ever feel you are not receiving adequate service and support, or if you have any question regarding Wadia at all.

Thank you for your continued support of Wadia.

Best regards,

John W. Schaffer
734-786-9611 x 114
jschaffer@wadia.com