I have experienced both sides of the coin. One as a middle school kid. A life long friend of mine and I would ride our bikes to the local Hi-Fi store, Alma's. There was a salesman in the store that could have easily ran us off. There was little to no chance of us being able to buy anything in that store. Instead he was very gracious and allowed us to experience high end audio that was well past our means. We were unabashed Rush fans and he would pop in the "Moving Pictures" CD for us in the "big" room. All the highest cost gear was in this room. He would turn up the volume reasonably high and as he was closing the big glass sliding door, grin and say "enjoy!" This actually fostered our appreciation for the technology that is Audiophile. This was not a one off event, we would go in there weekly during the summer. Again, he could have easily tired of this and told is to srcamm, but he never did. The other Audiophile retailer, The Gramaphone, has absolutely no tolerance for us and shoo us away promptly. Thanks to the dude at Alma's my friend and I developed an appreciation for high end audio and still love it to this day. Flash forward to adulthood. Living in St Louis area and I happened into one of the high end retailers and was summarily ignored in spite of having much deeper pockets now. So I left. I visited the other store " Music for Pleasure" and was greeted immediately and with respect and a real desire to establish my needs and budget. They did an excellent job of assessing both and they helped me load up the $10k I just spent in their store.
Ever feel like a "low dollar" customer that your dealer doesn't think worth their time?
I'm a careful researcher for audio gear and I also understand the value of brick and mortar stores. I am not OCD and I am not an irascible haggler. Indeed, I have told my local stores that if they carry something I like, I will buy from them and not try to find it cheaper on the net. I have purchased major pieces of gear from them.
Nevertheless, one local shop is erratic in how it treats me. Emails can take a long time to get acknowledged, and often exchanges take several back-and-forths to get clear questions answered. This shop sells gear at my price point and up to 10x more (think Wilson speakers, $7k power cords). I often feel I'm more like a fly buzzing around their heads than a valued customer trying to establish a customer-dealer relationship. I am trying to be loyal, but it makes me want to shop online. I could be reading the situation wrong, but this is definitely a pattern.
Has anyone else had the sense that they were too much of a "low dollar" customer to be worth the dealer's time?
Nevertheless, one local shop is erratic in how it treats me. Emails can take a long time to get acknowledged, and often exchanges take several back-and-forths to get clear questions answered. This shop sells gear at my price point and up to 10x more (think Wilson speakers, $7k power cords). I often feel I'm more like a fly buzzing around their heads than a valued customer trying to establish a customer-dealer relationship. I am trying to be loyal, but it makes me want to shop online. I could be reading the situation wrong, but this is definitely a pattern.
Has anyone else had the sense that they were too much of a "low dollar" customer to be worth the dealer's time?
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- 124 posts total
- 124 posts total