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TEAC NT-505 impossible connecting to WiFi router o such LAN: help me please?

Hello mates,
I got my NT-505 3 days ago.
It seems to be working correctly but in my opinion all software in not the same level than the device: too aged & often no relevant documentation or support about.
However my big trouble is the NETWORK interface:  since first time I switched on, the NT-505 remains "for ever"  into NET configuring blinking state until it goes in power stand by.
Summarizing:

1. RJ45 cable is ok - tested in several manners
2. the wifi router (1Gb fiber connection) is ok
3. the wifi router ether ports (4) are ok - I checked a bridged LAN configuration too

Testing the NT-505 Ether port It results:

1. the physical level of protocol seems working correctly just on-way: the interface recognizes correctly the bandwidth (Fast ot Giga in my case) end the packet coming from the router are buffered. No packet sent  to the router.

2. At protocol level no ARP session are involved hence impossible retrieve MAC address and trying to do something.


VERY STUPID ISSUES:

1. Being NET board logically split from MAIN board It's need a separate firmware(!!!): how can I upload the NET firmware if, as stated into documentation, I must use the mobile app and It's impossible connecting the device to such LAN?

2. NO menu interface to configure manually the net parameters.

May someone help me (tricks..., recovery sw,..., low level maintance menu...,...) 

Thank you a lot.


silvio66
love_that_sound
53 posts
 
how long did it take them?
trinhsman
88 posts
 
About 2 weeks.  I live in Georgia.  Sent it out and they had it for 2-3 days before looking at it.  Diagnosed the issue and had problems getting the part.  They told me to call Teac.  I did, and told Teac that “their” authorized service center had told me to call them.  At that point I was able to speak to a supervisor.  I told them the problem and that there were lots of comments being placed online on an Audio Forum about this issue.  He had me hold while he checked on parts.  He then got back to me and said they would overnight the part to the service center.  After that it was about 5 days for the repair and 3-4 days return shipping.  
trinhsman
88 posts
 
One more thing to try, if you haven’t.  Make sure the firmware is up to date.  It has helped some people.  
love_that_sound
53 posts
 
any particular reason why wizard electronics in Atlanta wasn’t an option for you? Im simply curious being they are also an authorized repair facility.

I’m in Louisiana, so it really makes no difference to me other than the folks in California have obviously experienced the issue and were able to fix it.

i did the 1.22 update and upgraded the 16 port dumb switch to a managed variant (i needed to anyway, but have been putting it off until now) with no help.

As described previous - from a cold start the nt505 will stay in "starting" indefinitely in network mode. Only after fully unplugging and then powering up after its been on a good while will it grab an IP.

I’ll definitely send it off tomorrow. Thanks for your help!

I wonder if TEAC will add support for amazon and deezer hires? I kind of feel like this doesn’t receive much love... on paper its a beast.
kren0006
1,859 posts
 
@love_that_sound :

You said you had your nt-505 for one year heavy use before issue started.  That has me nervous as I have also had mine now for about 14 months.

Did the problem for you come on gradually (periodic difficulties connecting but eventually it would after a bit), or did it fall off a cliff and all of a sudden not work at all out of the blue?

Thanks -
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