I sold a CAL Aria Tube CD player and buyer claims a burning smell


Hi all, I sold a non functioning CAL Aria Tube CD player due to a problem to the drawer which was stuck and didn't open. The buyer claims there was a heavy burnt smell when he received it. Is this possible? I packed it myself and for certain I did not smell anything. Thank you for any expert opinion you could share with me. 
Alex
aglny
I saw you ad- it says as is and does not work. And the buyer is upset it does not work? Maybe a burned motor when the buyer tried to open the drawer. 
This buyer will make your life hell unless you take it back. 
I sell a fair amount on eBay and my experience is that if a buyer isn’t happy there’s virtually nothing you can do which will change that. So if the buyer isn’t happy I offer a full refund immediately. Occasionally, the response will be “but I want to keep it- can you refund part of the purchase price?” That’s a scammer and 99% of the time I say no to that however recently someone complained, I offered a full refund, and the person said- how about refunding $20. I figured it was a good way to be done with that buyer. It happened to be a person I’ve sold to before and he complained before and left “neutral” feedback- first time in 22 years I got other than positive feedback. 
He is now blocked 
I’m sure there’s something burning over there but it ain’t your player. 
I am sorry this is happening to you.  After reading all the responses, if it were me I would offer the refund contingent upon the safe return and inspection of your player.  And, I would open it in front of a neutral 3rd party as mentioned above.  Good luck!
I’m with the people who think that the buyer is a scumbag fishing for a partial refund and wants to keep it because there’s nothing actually wrong. I’ve been selling on eBay for 20 years and have perfect feedback and have seen my fair share of this tomfoolery. 

Offer the refund but make it contingent upon safe and timely return of the product and see what they say.
I’ve sold and bought stuff on eBay for years, not a ton volume wise, but including some high value electronics, a car, and a few motorcycles.  In the description in all caps I put, “SOLD AS IS, NO RETURNS,” though sometimes I’ll offer a DOA warranty of one business day.  Luckily, I’ve never had a problem, but I’ve never sold a non-working item.  Bottom line is, you disclosed the condition and terms of no returns.  I’d stick with it, sometimes you got to take a stand when you’re right.  You get to respond to negative feedback, right?  You just might be warning off some other people from this a**hole., though not likely.  Not every seller loses in a dispute.