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REL subwoofer 60 day Price Protection

I purchased a REL Acoustics subwoofer in June 2020.  They claim to have 60-day price protection.  In July 2020 they offered the same subwoofer at 100 dollars less.  I asked them to honor the price protection and credit the difference.  They did not even respond to my email requests.  Has anyone had a similar problem?  Anyone have a suggestion.  It is a very nice T/7i speaker.
aeschwartz
quincy
356 posts
 
I believe they are a good company, but short on staff.
Best to call then make a written record of the conversation.
Let us know how you make out please.
aeschwartz OP
40 posts
 
I was offered a credit, but did not receive it yet.
aeschwartz OP
40 posts
 
Thanks to all.  I received my credit from REL Acoustics.
noromance's avatar
noromance
9,853 posts
 
Good. What action did you take to get the result? Or did they just act on your initial email?
aeschwartz OP
40 posts
 
I e-mailed that I would post my complaint on this forum.
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