@sgreg1, if you and your neighbors are not getting the contracted speed from your ISP, it is time to take it to the NEXT LEVEL.
Please check to see who is responsible for your ISP’s legal contract in your city. In my city, it was the City Attorney. Several years ago. I had similar ISP related problems in our neighborhood. I called the City Attorney’s Office and explained the situation. He asked me to document the facts and send him the information. I put together a very detailed package that documented our problems, what we did, the ISP’s lack response, etc. I included additional comments from my other neighbors. I was very factual and provided all the necessary supporting material.
His department began an investigation to see what was going on. It took time, he asked for more information and eventually, our ISP problem was FIXED. As a result of the investigation, the City decided to contract for additional ISP’s to provide its citizens additional ISP service choices. For me, the best news, was that I dropped the bad ISP and switched to another ISP Service.
Obviously, this is not a short-term fix. It will require lots of work, patience and extra efforts to get it done. I was very lucky since my City Attorney understood the problem and was extremely helpful in working to get it solved. I had also contacted other City Officials, explained the issues I was having with the ISP and what I was doing about. They also reported they had ISP issues and that really helped my case. There is no question in my mind that they contacted the City Attorney and that helped put the pressure on.
I encourage you to take this next step. It will take time and patience, but it is well worth it. As noted, you should work with your City Attorney (or another department), and other City officials, to get this issue resolved. I suggest you start gathering the facts, include detailed documentation including comments from your neighbors and present your case. I hope this helps.
