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What is going on at Federal Express?

My first FedEx package was shipped from my audio retailer in Seattle to the San Francisco Bay Area. Two days after shipping, its delivery status changed to ’pending’. I called and they said they were investigating. The next day I called and was told the package was incorrectly routed to another City when it left Seattle. AND, they were trying to FIND it! The next day I was told they found it and it was being rerouted back the Hayward, CA FedEx Distribution Center. I received the package 2-days later.

My next FedEx package was also shipped from the same retailer in Seattle to the San Francisco Bay Area. Several days later, its delivery status also changed to pending. I called for 3-days straight days was finally told the package was ’RED FLAGGED’ meaning it was damaged. I asked what that meant and they said the package was being returned to the shipper. They would not tell me how it got damaged or how damaged the box was. They suggested I contact the shipper and ask them to file a claim. The retailer shipped me a replacement product using the USPS.

My third FedEx package was shipped from another store 8 miles from my home. It was scheduled for a Tuesday delivery but it, also had its delivery status changed. It is now being delivered today, Wednesday, I hope.

What is going on with FedEX? I have used FedEx many times in the past and they always delivered on time. Are other people having problems with FedEx?


hgeifman
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mijostyn's avatar
mijostyn
8,570 posts
 
Love_That_Sound....shame we can't save the wine. Cheers:)
three_easy_payments's avatar
three_easy_payments
2,097 posts
 
I had to see why a FedEx thread got to be so long.  I see now it's because it has nothing to do with FedEx after all.  What a waste of time on an audio board to read this unrelated drivel. 
uberwaltz's avatar
uberwaltz
13,381 posts
 
All I can comment on is delivery services here in sleepy NE Florida and the status quo remains the same as it ever has been here.

1/ Fedex, by far the best ontime( actually usually 1 day sooner) and zero damage or lost packages.
Example Michigan to here shipped last Friday, arrived Tuesday Fedex Ground.
2/ USPS, before being tampered with by management they were fairly consistent and zero lost items and a few light damages, nothing that ever resulted in a claim. Right now though just a nightmare, 17 days for a first class package from Indiana to here, hit six other states first and some twice! Hopefully this will get better again soon.
3/ UPS, always has been bottom of the list on three major fronts.
Slowest, most expensive, most likely to lose or damage stuff, 6 major high dollar claims in the last 10 years. That was people shipping UPS to myself, I refuse to use them and request all items I buy to PLEASE go by Fedex or usps but I cannot force the seller to do that just ask nicely.
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