Help with blown tweeters/power issue


All,

Last night I was happily listening to my new speakers - the largest audio purchase I have or ever will make - when my amplifier’s display  blinked on and off, AirPlay cut in and out, and then wham - the volume jumped up to max with no input from me.  
I immediately shut off the amp, but I fear the damage is done.  The speakers and amp still make sound, but all I hear from the tweeters is a soft, high-pitched hiss. I assume they are blown, and I have no idea what else could be wrong inside the cabinets. 
I have no idea what happened.  My only thought is that the dryer was on nearby and could have caused some sort of voltage spike to the amp.  When I turn on a nearby dehumidifier the lights dim momentarily, which makes me suspicious there is some power issue at play.
I have two questions:

1. What do I need to do to assess the full extent of damage to the speakers?  There are no dealers nearby. 2.  How can I prevent this from happening again?

Thanks for any help.  This has been an awful experience. 
128x128lousyreeds1
1. What do I need to do to assess the full extent of damage to the speakers?

Most likely the voice coil got hot enough to deform or burned enough insulation to get stuck in place, which is why it makes only soft sound, but not hot enough to completely burn out, in which case it would be dead silent. To assess this remove the tweeter and hook it up directly to the amp. Full range will not damage a tweeter, if the volume is low, so if it is still good you will know, it will sound like its getting a full range signal. In that case its crossover damage. Which is unlikely. Almost certainly the tweeter. But you asked how to assess. This is how you assess.

The tweeter will probably be marked with a part number or something. Do a search, locate the replacement, swap em out. No big deal.

Given how new it is and what happened you might also try calling the manufacturer. Honestly explain exactly what happened, throw yourself on the mercy of the court. They may offer to send you a replacement. Or let you buy one from them. At the very least they will probably help you find the correct replacement.

You don’t mention the speaker, or anything. Just so you know, a lot of the higher end speakers use matched drivers. So when you call be prepared with serial numbers, parts numbers, purchase details, etc. Manufacturers have a lot of clueless customers. They make their policies accordingly. That’s why more often than not they require you ship the whole thing back. Like you can’t turn a screw-driver. Because frankly, many cannot. The more you appear to know what you’re doing the more likely they are to send a replacement, which would be my Plan A.

There are no dealers nearby. 2. How can I prevent this from happening again?

Only way to truly prevent this is to fuse the speaker or tweeter. But I don’t recommend it. Much better to learn your lesson: avoid digital. Nothing good ever comes of it.
No idea if your speakers or amp are blown.  I'd get a cheap pair of speakers and try them.

I suspect it's either your amp OR your amp and your speakers.

It's also difficult to tell if you have merely surges or surges and sags. You may be one of the few people who actually needs voltage regulation.  Get an inexpensive voltage meter to see how low your V gets.

https://amzn.to/34oDw4I

I strongly recommend ZeroSurge, or Furman power protection. 

Best,

E
Miller makes a good point in that you have not mentioned the make of speakers, or amp.
I know for sure that in some earlier Wilson models the resistors in the crossovers usually blew well before damage to the mids or tweeters, please do NOT ask how I know this fact....lol.
And if you have ever had to tip a 220lb speaker over to remove the bottom panel to access the crossover panel you realise it is not something you ever want to repeat!
I am sure Wilson were not alone in this and as you say they were your most expensive purchase.

I am assuming from your post that you have no surge protection or line conditioner in place, although not 100% sure if they would have prevented the amp doing what it did but could well have.

I can only imagine just how distraught you must be at this stage though, always sorry to hear of audio tradgedy.
Agree with miller, call the manufacturer. Some are really nice and may do you a big favor as well as giving advice to avoid it happening again.

Miller- What do fuses have to do with digital? 
Silly two cents worth, Fuses? don’t suppose there is a fuse problem anywhere?

Maybe you’ll get lucky, with the fuse.

NOW, protect the expensive gear, no matter what anyone says.
You choose a good product, others will chime in.. Best of luck..

Regards