Caveat about the Cable Company return policy

So I did business with them once again. Needed a single speaker cable for my center channel and they had a used  one at a great price. It had the wrong termination but I intended to cut them off and run bare wire. It arrived and I did just that , but they sent a pair so I let them know to send a return label for the extra cable. Right brand and model, just a pair
They told me they sent the wrong cables and would send the correct one. They sent another pair that was incorrect. Finally got the right one and they then told me I had to pay to repair the one I cut the end off of. Got up in my face about it
Of course, that didn’t happen, but shows their arrogance to demand that I pay for their mistake

never again

I guess they were good back in the 90's, pre-internet, but no more.

Without telling me, they dropped me as a customer since I didn’t buy some of the Synergistic 30 day trial period items like fuses. I tried calling several times but was put on hold. Finally I was able to contact them and was told I’m no longer a valued customer. The ironic thing I had planned to by a used cable from them. Their loss!

I have had nothing but good service and good experiences with Steven at the Cable Company.  He guided me through several shipments from the lending library, and I ultimately bought nice B stock Audience cables.  Ken

totally agree with mstrauss about Jason. Jason has been advising/selling me cables and equipment for at least a couple of years now, and I'm no easy customer either, mainly because my system has evolved and therefore my needs change with them. Jason works with me through my changes and within reason does all he can for me, and I know he's had to incur the wrath of his boss for me on several occasions. But most importantly, he is always willing to spend time advising me even when I have general audio questions not even related to a purchase. All of his suggestions are detailed and reasoned, and backed by knowledge and experience. And if he thinks some idea or some product is, lets say, less than worthy or ideal, he will certainly tell you.

So while I won't dispute any of those who've posted their negative experiences dealing with cable company salespeople, I will say they should give the cable company another chance, just make sure you ask for Jason Ressler, and be prepared to have to wait, or to have him call you back because he has plenty of folks like me, that only want to deal with him, and we're probably on the phone with him at the time you call. But he will call you back, and his advice and service has always been worth my wait.

This is totally unsolicited, but you know in today's world we're all so quick to call everyone out and emphasize the problematic situations, especially with the ease of typing rather than face to face confrontation, so I'm glad to have a chance to be quick to praise a salesperson that is worthy of praise.