First off I’d give BAT support a call. I’ve had several BAT amps. all are balanced and spurrious noises are routinely absent. I rolled tubes in an older vk5 pre and in a vk60. noise was never a consideration while interjecting different tubes. consequently I feel the issue is elsewhere…. more than likely.
however the tube replacement options are immense. 6DJ8, 6922, OR 7308 ARE PLUG AND PLAY REPLACEMENTS.
to verify the issue is in fact tube related merely buy any actually ‘new’ ones regardless brand and plug ‘em in. I should think BAT offers something here too, but finding something kshould not be difficult.
BAT amps are all self biasing so even if the what ever tubes are not new for example, things ought to reveal if a tube issue or not.
and I’d call BAT about this anyhow. hopefully it is merely a poor tube.
the flip side of the coin does seem to obligate the seller to explain their notice of ‘clean and clear’ IMO. Very good luck to you..