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What would you do?

I sold a Meridian 508.24 to a member, and upon his first week of ownership, I called to see how he was making out with his new CDP. He told me that the unit skipped and because he did a lot of recording that he could not use it. He stated that he wouldn't feel right about selling something that he knew had a problem.
After hearing him out I agreed to take it back and see for myself what the problem was.I told him that he need to isolate the unit and he came back with, "I own B&W's 800 and I know what I am doing."
Upon getting the unit I played three hours on it with no problems. I knew it wouldn't skip but felt I needed to go the extra mile with him.
I called him and told him there was no skipping when played for three hours. He stated that he couldn't use it. I sent his money back and E-Mailed him and told him I wanted to leave him a negitive feedback. I have yet to leave him feedback.
I sold the unit and lost money on the sale.
There are many members out there that have alot of wisdom on deals like this. What would you do?

Thanks,
Gary

128x128glory
Post removed 
mikesinger
572 posts
 
i took a preamp(AI) back after it was too sensitive for the buyers amp... he paid for the shipping there and back and a new ad. the preamp was in the same condition as i sent it...

I am really surprised the guy didnt contact you if the unit was skipping...it sounds like you went beyond the call of duty (ie the buyer didnt like it)..

it is important to look at a buyers feedback in any transaction...

mattybumpkin
590 posts
 
Why negative feedback? You agreed to take back the unit based on his claim, you probably knew his claim was probably unfounded when you agreed. Even then there was still the possibility it skipped for him based on how he did or didn't isolate the player. Finally, why did you sell for a loss, did you accept less than you wanted? That is not his fault.

I am not trying to be difficult but these types of transactions are going to happen, and they suck. All you can do is bite the bullet, do the right thing and accept back the gear. Don't dwell on it and move on.

Relax and enjoy,
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pardales
652 posts
 
How about "neutral" feedback? I think there is still a category for that in the new system.
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