2. digital
  3. 1130372718

What would you do?

I sold a Meridian 508.24 to a member, and upon his first week of ownership, I called to see how he was making out with his new CDP. He told me that the unit skipped and because he did a lot of recording that he could not use it. He stated that he wouldn't feel right about selling something that he knew had a problem.
After hearing him out I agreed to take it back and see for myself what the problem was.I told him that he need to isolate the unit and he came back with, "I own B&W's 800 and I know what I am doing."
Upon getting the unit I played three hours on it with no problems. I knew it wouldn't skip but felt I needed to go the extra mile with him.
I called him and told him there was no skipping when played for three hours. He stated that he couldn't use it. I sent his money back and E-Mailed him and told him I wanted to leave him a negitive feedback. I have yet to leave him feedback.
I sold the unit and lost money on the sale.
There are many members out there that have alot of wisdom on deals like this. What would you do?

Thanks,
Gary

128x128glory
mattybumpkin
590 posts
 
Why negative feedback? You agreed to take back the unit based on his claim, you probably knew his claim was probably unfounded when you agreed. Even then there was still the possibility it skipped for him based on how he did or didn't isolate the player. Finally, why did you sell for a loss, did you accept less than you wanted? That is not his fault.

I am not trying to be difficult but these types of transactions are going to happen, and they suck. All you can do is bite the bullet, do the right thing and accept back the gear. Don't dwell on it and move on.

Relax and enjoy,
Post removed 
pardales
652 posts
 
How about "neutral" feedback? I think there is still a category for that in the new system.
jond's avatar
jond
5,911 posts
 
I also have to say that negative feedback doesn't really seem warranted. By accepting the unit back you are basically saying that you believe his claim of skipping. If the unit was returned to you in the condition that you sent it out and you were able to sell it I don't really see a problem. Why did you lose money? It may be that the buyer was less than polite which is unfortunate, but not worthy of negative feedback. Perhaps neutral feedback would be more appropriate?
jayctoy's avatar
jayctoy
4,220 posts
 
You know your CDP better than I, If I know the player is
in good shape and does not skip,and this buyer is claiming
is skipping,I will do the same, I will take it back and
prove it to myself.After three hours of no skip, then the
buyer probably just did not like it.I will call Him back
and tell Him the CDP did not skip for 3 hours of play,
And I would like to hear from Him, what kind a reaction
I will get from Him,Ussually you could tell if the person
is lying.If I find out,He is not honest, I will give Him
a negative feedback, and email all my audiophile buddies,
and warn them about this buyer.Audiogon a good place to buy
and sell,we dont need those, who are not honest enough to
accept the truth, I am sure If the buyer said,I am sorry
I did not like the sound,the outcome could have been
diferrent.My humble opinion.
More to discover