Am I asking too much?

@crustycoot, my hat is off to your, sir. I would drive you crazy, but would potentially give some of the widows' items a home that would appreciate them.  And a manager that I could 'bench race' with... ;)

@mdalton, I hope crustys' near you...really.  He has the business model that I subscribe to, to go the extra that makes a customer Want to return.

To all:
I'll apolgize for my outburst, rant 'n rave, But...  I'm of a business where we tend to get very specific about What we're going to do, the estimated 
'time frame', and what we expect to see on arrival.  Minor deviations we Do expect; Major ones trigger meetings and the potential of the dreaded Change Order.
A major client had a term for it:  BOAT$
Bring Our Another Thousand $

We don't care for them, either.  Fouls up our schedule, makes our staff have to stay in another period of time away from family, doomed to remain in the hotel stir crazy in a locale eating out of a microwave or Googling food reviews from questionable tastes...

But, I digress as usual....

Y'all....Ask Up Front.  Be Clear, Be as Specific as Possible.
Beats the alternative, whether b&m, AG sales, or any other venue.
If Any Doubt....Walk Away.

Best to all, J

Cranky SOB, aren't I? *LOL*

ok, so it didn’t go well.  I’ve attached the email trail below, deleting all potential identifiers.  he basically said, “oh, we do setup, but only if you pay full msrp”, which means it would cost me $700.  And he certainly did not communicate this up front.  my view? going for the quick sale, didn’t have to do anything but point and click and make whatever his markup is.  pretty lame approach to doing business.  read from the bottom up for your prurient interest.


We do offer free setup, but only at retail.  I figured you were interested in a lower price.

-----Original Message-----
From: 
Sent: Tuesday, September 1, 2020 9:03 PM
To: 
Subject: Re: Cartridge

Thanks.   I appreciate your knocking off 10%(?) on price, but am a little surprised re set-up.  Seems like at this level that would be part of the package, as opposed to having me contract with someone else.  Not trying to be unreasonable, but I know I can get the cartridge a little cheaper.  My preference is to support my local dealers, but I expect more service in exchange.

Regards,

On Aug 30, 2020, at 10:17 PM, wrote:

Sorry. I did not put 2 and 2 together. How have you been?

Your price on the cartridge will be $6,295 + tax.

For in-home setup, we are referring those to Dr. Vinyl.  He is a true pro and very reasonable.

-----Original Message-----

From: 

Sent: Sunday, August 30, 2020 9:54 AM

To: 

Subject: Re: Cartridge

Thanks for your response. Yes, I am local, and have visited your shop a couple times.  Three questions: 1) what would be your price; 2) how long would you expect for delivery; and 3) would you offer in-home setup?  I set up my current cartridge with a borrowed Dr. Feichert, but it’s a $450 Hana EH, so the stakes are a little higher here.

Regards,

On Aug 30, 2020, at 7:21 AM, 

We really like the Urushi cartridges.  They maintain the signature Koestu warmth, but and better bass extension and dynamics.

We are happy to place an order for you. Are you local?

Sent: Saturday, August 29, 2020 4:19 PM

Subject: Cartridge 

Hi, I hope this note finds you well.  I’m in the market for a new cartridge, and have been thinking about a Koetsu, specifically the Urushi Tsugaru.  If I’m not mistaken, you carry the brand.  I’m curious if you have experience with the Tsugaru or any of the other Urushis.  My turntable is a restored Garrard 401, with a Reed 3P tonearm (cocobolo, with an effective mass of 18 g).  I would welcome your thoughts.

Regards,

Crusty good on ya. Please do let us know where you are at

Miller has a one retailer viewpoint of Seattle... next time check the monster ego and attitude at the door and check out Hawthorne, ( they are about 200’ just across the street from his enemy )  they do excellent TT setup. There are of course others....I can think of 3 or 4 in easy driving distance....

Maybe he has no idea how to do it, or is just a male sexual organ.