Anyone bought direct from ps audio and returned it?

I can only echo the comments above.   I have never used the return feature as i have never wanted to send them back.  However have had things repaired and they were very efficient and I think their customer service is outstanding.  Paul has a great commitment to customer service and it is really shows. 

I bought a PS Audio USB Transport (LAN Rover) in 2016 direct from PS Audio. I tried it for a week or so, then decided I wouldn't be able to use it in my system. I returned it a week later without incident. 

I've also emailed back and forth with Paul McGowen several times. I've found he's responsive to customer questions and concerns; great to work with. I wouldn't worry one bit about buying directly from PS Audio. 

PSA is truly a class act in the industry.

There is another thread about DACs where folks are trying to justify the cost of a DirectStream DAC against Denafrips from China, moaning about what justifies a price premium

I try to make the point that yes, sound quality matters alot, but other things like whom you are dealing with matters alot too...