Magfan, I hear ya and I appreciate what you're saying. That's why in my post above, at least I'm honorable enough NOT to be a schnorer and have the chutzpadic to take up the valuable time of an audio salesperson and then go elsewhere to buy for price.
I am also sympathetic about the tough marketplace, especially when equipment as a stand-alone item is fungible. Let's face it, an ARC Ref 5 is the same Ref 5 regardless of where you buy it. However, as you said, and I agree, a good store supports their customers. And part and parcel is the service and advice.
Unfortunately, I have Cadillac tastes but can't afford the latest and newest best stuff coming out. For example, all of my electronic gear is late model ARC, from Phono Pre to amp. The stuff sounds great! Believe me, if I could, I would love it if I could swap out my current stuff and drop in a Ref 5, Ref Phono 2 and new Ref 150.
So . . . what I do, as I said above, is pick the pre owned and demos of the next to most recent top of the line models, like the Ref 3, PH-7 Phono Pre, CD-7 Ref CDP, and so forth. Through careful shopping, I estimate that I'm able to source my gear for about 40% off original list.
In short, the gear sounds great. And, because it's high quality stuff, so far I've been very lucky as far as reliability and sonic performance. Well, at least I have a method to my madeness.
BTW, sorry to wax philosophical, but IMHO, people who buy like me DO support high end RETAIL audio stores. Think about it -- because of people who share my buying appraoch, there is an active secondary market for used equipment. Heck, I've bought and sold 3 preamp before settling on my Ref 3. I was only able to do that because of on line forums like A'gon.
The same applies to retail. If I was inclined to pay retail or maybe retail, minus 10%, I personally would be incentivized to take the leap knowing that if I wanted to bail and move up to something else, there's a secondary market created and supported by people like me to help that retail customer effect the next sale. So, both the customer and the high end audio store benefit.
My 2 cents worth.