Shipping. Hard Lesson.


I'm selling some high end audio gear for the estate of a relative who passed away. I've never done this before. I'm using C's List, eBay and A'gon. It has been a lot of work and not a lot of fun.

Tons of scammers on C's list but excellent experience selling to a local audiophile.

Got a sale pending here at A'gon. Not too bad.

One good experience on eBay.

But then the Bryston 9B SST2 amp sold on eBay. I had actually about decided to purchase it myself when it sold via eBay. Super nice, experienced buyer.

Took the amp to UPS. It weighs 65 pounds. Asked them to double box and was ready to pay the price but the clerk convinced me that there was no need. They would wrap it well and the box she chose was supposed to handle 85 pounds.

Well, it gets to the buyer and he sends me a picture and it looks like the box has rolled down a mountain. The handles are broken off of the amp and it is dinged all up. Have no idea if it works or not. I'm not sure double boxing would have mattered in this case.

We insured it for the price paid. Buyer was very understanding but disappointed of course. I will get paid (by UPS) what I was going to get paid anyway but both the buyer and I commiserated over a fine piece of equipment destroyed. Or at least marred.

Anyway, sorry about the long sad sop story but I will probably have other gear to ship in the near future possible even the gorgeous Aerial Acoustics 5Ts which, even thought they are bookshelf speakers, are large and heavy.

So all of this is basically to ask: Who do you use for shipping large heavy delicate audio gear?
n80
Still no call or check. Wife went back up to local UPS store. They called the higher ups again. They have all the information and will have a check out within 5 days. Mind you, we were told we would have a check by last Friday. My wife who is forever patient, optimistic and desires to think the best of people is starting to get upset.


So not only is UPS incompetent for this type of shipping, they are also irresponsible and incompetent when it comes to correcting their mistakes.


Will never use them again for anything. Not that they care. But as a consumer all I can do is vote with my feet.
I package things myself and for items like you described I would always triple box and buttress the corners heavily
@northman, no good news. No news at all in fact. My wife is the one that has been having to deal with this and it is her relative that gets the money for these components I've been selling for the estate.

Well, I was getting upset with her for not pushing UPS. It has been nearly a month from now.

She was getting fed up with me. She told me to let her handle it so I've washed my hands of it. As far as I know still no money.

It makes me mad. What UPS has done is wrong. How they have responded to it is shameful. But it is out of my hands now and I'm just trying not to think about it. And I'm less stressed out when I don't.

I will also say that getting rid of this hi-fi gear has been a miserable experience. We've sold most of it. We got less than half the new value on everything but the Aerial Acoustic 5T speakers where we got right at half their new value. For most everything else we got less than a third of the new value. All of this gear was like new, most of it current models. On top of that eBay/PayPal holds onto the payments for like a week because we have not had many sales. So between UPS and eBay I've sold about $7500 worth of gear and have gotten only about $2000 so far and all of that was on Craig's List or Audiogon sales. We've had to fend of scammers and lowballers. We had to come home from out of town to meet a buyer so he could pick up the speakers (really nice guy).

The only experiences that were halfway decent were through Craig's List oddly enough.

Anyway, we're almost done and I hope I never have to do it again. No fun.

For our efforts I kept a pair of Aerial Acoustic 6Ts. They are wonderful but I really don't need them.

Sorry to unload my first world problems. Just needed to vent.