Sure, not unreasonable. However, it defies logic (to me at least) that someone who's name IS the brand can't be bothered to respond to a customer- he must read the email, shrug his shoulders and choose to do nothing. Weird and not very customer oriented. If answering or engaging with a customer is beneath him you'd think that at minimum he might direct the person to a local dealer in hopes of the dealer engaging the customer and selling his speakers.
Manufacturers
I find it interesting that some manufacturers and retailers in the audio industry consistently make themselves available to their customers while others completely ignore them. I scratch my head after going to a small volume speaker manufacturer's web site (Brooklyn NY based), send a note through the email provided on the site and ask "I'm interested in a pair of your xxx speakers (retail is $9k) and have a few questions about them, my room and electronics. Can you let me know when we might get on a call pls? "
And get no response - so far for three days.
I call the number- leave a message.
No call back so far.
I see the owner posting on Facebook regularly and a year ago I'd sent him a similar note, trying to get on a call with him.
No response. Then I posted in the comments area on his posts- Hi XXX, pls check your messages here, I'm trying to get in touch to ask a few questions about a pair of your speakers. A week later I get a "sorry, I don't check messages much here" response. Not a "Hey, sorry I missed this, pls call me to discuss and happy to help"- just a note that offers no interest.
In the year that I've tried to reach him I've bought Harbeth 30.2's, a pair of Proac, an Odyssey amp, a JL audio e110, a pair of SVS subs, a Denon HT amp and more (different systems around the house). I'm actively growing my systems.
Is his boutique business really that good that he can't be bothered to respond to a potential customer?
Meanwhile, the founder of a much larger Colorado based electronics company posts daily, has blogs, videos and much more always responds to a comment or question on a product - his or something else- without fail and is engaged and interested.
And get no response - so far for three days.
I call the number- leave a message.
No call back so far.
I see the owner posting on Facebook regularly and a year ago I'd sent him a similar note, trying to get on a call with him.
No response. Then I posted in the comments area on his posts- Hi XXX, pls check your messages here, I'm trying to get in touch to ask a few questions about a pair of your speakers. A week later I get a "sorry, I don't check messages much here" response. Not a "Hey, sorry I missed this, pls call me to discuss and happy to help"- just a note that offers no interest.
In the year that I've tried to reach him I've bought Harbeth 30.2's, a pair of Proac, an Odyssey amp, a JL audio e110, a pair of SVS subs, a Denon HT amp and more (different systems around the house). I'm actively growing my systems.
Is his boutique business really that good that he can't be bothered to respond to a potential customer?
Meanwhile, the founder of a much larger Colorado based electronics company posts daily, has blogs, videos and much more always responds to a comment or question on a product - his or something else- without fail and is engaged and interested.
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- 57 posts total
- 57 posts total