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Manufacturers

I find it interesting that some manufacturers and retailers in the audio industry consistently make themselves available to their customers while others completely ignore them. I scratch my head after going to a small volume speaker manufacturer's web site (Brooklyn NY based), send a note through the email provided on the site and ask "I'm interested in a pair of your xxx speakers (retail is $9k) and have a few questions about them, my room and electronics. Can you let me know when we might get on a call pls? "

And get no response - so far for three days. 

I call the number- leave a message. 

No call back so far.

I see the owner posting on Facebook regularly and a year ago I'd sent him a similar note, trying to get on a call with him.

No response. Then I posted in the comments area on his posts- Hi XXX, pls check your messages here, I'm trying to get in touch to ask a few questions about a pair of your speakers. A week later I get a "sorry, I don't check messages much here" response. Not a "Hey, sorry I missed this, pls call me to discuss and happy to help"- just a note that offers no interest.

In the year that I've tried to reach him I've bought Harbeth 30.2's, a pair of Proac, an Odyssey amp, a JL audio e110, a pair of SVS subs, a Denon HT amp and more (different systems around the house). I'm actively growing my systems.

Is his boutique business really that good that he can't be bothered to respond to a potential customer?

Meanwhile, the founder of a much larger Colorado based electronics company posts daily, has blogs, videos and much more always responds to a comment or question on a product - his or something else- without fail and is engaged and interested. 








128x128cowan217
mitch2
4,126 posts
 
At the end of the day, you and only you can decide what is important, and then you have the privilege of voting with your wallet.
Any business owner that doesn't recognize the value of responding quickly and effectively to their clients and prospects will never achieve the level of greatness they could otherwise achieve, regardless of how good their product is.    
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cowan217's avatar
cowan217 OP
112 posts
 
No, not Devore, some
other brand
hilde45's avatar
hilde45
5,160 posts
 
+1 @steakster 

It's like that old advice about relationships. Don't think you can change "him" or "her" later. When someone tells you who they are, believe them.
teo_audio
2,197 posts
 
Not all people are good communicators.

And burn out from decades (depending on how long the business has been around) of entertaining tire kickers does tend to be a thing, you know......

When Goo Systems was principally connected to the Tri-Art offices, I was the phone guy for almost 5 years straight.

At the end, I was basically curled up into the fetal position, under the desk ...and incapable of taking even one more phone call. With at least 50 waiting messages in the system.

Each one of them wanting me to talk home theater with them, for hours, if not days. Each.

Each wanting to drain my brain on any and all parts of acoustics, video screen technology, human hearing, human vision, projection technology, noise control, room isolation, room set up, equipment choices, cable choices, and so on.

We ended up with someone else on the phone, in fairly short order... as I was burned out and it took years before I would touch another phone again.
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