2. misc-audio
  3. 160869-112781

Purchase breaks well within 30 days

Hi,

I purchased a $3750 dac used from a member and within a few weeks one of the two channels stopped working inexplicably.

The dac is under warranty but because the authorized repair shop recommends the entire dac board to be replaced it may take 4-6 month to get the part as the manufacturer is way behind because of covid and has limited capacity to manufacture things.  At minimum will be 3 months.

I would think
If repair estimated to be free and within 60 days or so the buyer should just be patient and not ask for refund.

But if a very lengthy repair timeline I am of the mind that a refund is appropriate but wanted input of others.

For sake of discussion lets assume seller had no idea there was problem and buyer did not contribute to problem

Thoughts?
atwatervillagelawyer
Post removed 
musicpod
192 posts
 
1.  When you made the purchase what discussion did you have with the seller regarding a "warranty?"  Any?
2.  How did you communicate your expectations regarding the period wherein you expected the item to work with no problem?
One or more posters suggested that, moving forward, you work/buy through dealers.  This is sage advice.  But furthermore, work with dealers that offer warranty periods for used items.

Or, stick to buying new wherein the item will come with a warranty.
jjss49's avatar
jjss49
6,612 posts
 
asked and answered

many times already

next
rodman99999
6,206 posts
 
@csmgolf      +1, on all points, again.
atwatervillagelawyer OP
6 posts
 
Thanks for all the input its way eye opening especially the ones who seemingly were mad at me for expecting more from fellow audiophiles when buying a premium product.

I failed to express my expectation to seller prior to sale that if doesn't work soon after receipt and requires a major and lengthy repair that I would want to return it during first thirty days.

I did not insist that seller take it back nor did he offer to take it back.  I did tell him that such an offer would have been forthcoming had I been the seller.  I left it at that.  

Happy Listening 😊 


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