I feel i have been done wrong by TMR..

Josh/TMR....thanks for taking the time to respond here (I know that doing so can be a very slippery slope; )) ....Your thoughtful response is much appreciated. 

Do you or do you not pledge to (reasonably) test used equipment before selling...and further, is that not part of your value added?

The question is not meant to be snarky...honestly want to set expectations.

I definitely have not forsaken TMR....but would ask more questions before another purchase.

Hi ml8764ag, we currently have 6 full-time technicians who are testing used gear day in and day out. On average, they spend about one hour with each piece. Some things require more time. Some less. This amounts to about 30-40 pieces of gear / day that we are testing. Of everything that we sell, about 4% of our sales result in some sort of defect being reported. We offer a full return policy, and everything that is returned is tested again. In the end, we find that less than 2% of ALL of the products we sell have some sort of post-sale issue or defect. While we are constantly battling to lower this number, the reality is that there are many manufacturers in our industry that have a higher defect rate on BRAND NEW products.

As anyone with any experience buying and selling used audio gear can attest, some unforeseen issues will invariably happen with any seller. It's how that seller responds that makes the biggest difference. In short, yes we absolutely test every product we sell. Just ask Dan, Duncan, Ben, Kate, Kyle or Jeremy - the folks that do this work every day. They all take a lot of pride in the work, and though their title is "technician" I know that they all see themselves as part of our customer service team - working to make sure you all have a positive experience. Thanks for the question - read more about our recently launched "certified pre-owned" program here: https://tmraudio.com/certified-pre-owned-hifi/

josh

Dear Mr.  Josh Jackson , (CEO)
I appreciate you taking the time to respond.
Give me a few hours and I will share my thoughts....and why I started this post...

thanks
Dan

Hi Dan, feel free to email me directly and we can figure out what happened. If there is an error occurring with out shopping cart, I'd love to gather some details. 

josh

TMR is one of the best if not the place for online used equipment very reliable. TMR and another in Chicago are phenomenal .
Don't want to mention names but I have had some real problems with like companies. "Factory certified by our technicians" beware.......