I think the OP was respectful and objective with his original post. It's unfortunate that things turned out the way they did. I also think Josh of TMR was more than fair and understanding in his reply. I think this is a case of a good customer and a well meaning retailer having a misunderstanding. I'm sure they will be able to work it out. Many times these types of posts turn ugly and it's refreshing that this one did not.
Oz
Oz