I have done about 15 transactions with TMR and have always found them to be great people to work with for the following reasons:
They accurately describe the condition of the gear they have up for sale, and in my experience for an example grade an item a 7 and when you receive it it's at least an 8 and I know this is very subjective but I have never purchased an item that was in a lesser condition than they stated.
They repack the items they ship out as well or sometimes better than the manufacturer. I had a situation on receipt of an amp that the outer box had been punctured in transit so I called the sales guy Nick and wanted just to return it unopened. Nick told me because of the value of the amp they had double packed it by putting the original box in an outer box surrounded with about an inch of styrofoam all around. To my surprise when I opened the shipment only the outer part of the outside box was damaged and about 1/3 inch of the foam.
When I questioned Nick about why would a company spend the extra time and money to do this he told me it's about doing thing right the first time and if the gear arrives damaged its a problem for us and you.
My last comment it about Nick himself he is the kind of employee everybody would want working for them he cares about your experience and you can tell he enjoys music and gear. I would say dealing with Nick is like dealing with anyone from PS Audio or Pass Labs it's the best compliment I can give.
I also agree with the person who asked what was this guys issue and did he speak with anyone at TMR?
They accurately describe the condition of the gear they have up for sale, and in my experience for an example grade an item a 7 and when you receive it it's at least an 8 and I know this is very subjective but I have never purchased an item that was in a lesser condition than they stated.
They repack the items they ship out as well or sometimes better than the manufacturer. I had a situation on receipt of an amp that the outer box had been punctured in transit so I called the sales guy Nick and wanted just to return it unopened. Nick told me because of the value of the amp they had double packed it by putting the original box in an outer box surrounded with about an inch of styrofoam all around. To my surprise when I opened the shipment only the outer part of the outside box was damaged and about 1/3 inch of the foam.
When I questioned Nick about why would a company spend the extra time and money to do this he told me it's about doing thing right the first time and if the gear arrives damaged its a problem for us and you.
My last comment it about Nick himself he is the kind of employee everybody would want working for them he cares about your experience and you can tell he enjoys music and gear. I would say dealing with Nick is like dealing with anyone from PS Audio or Pass Labs it's the best compliment I can give.
I also agree with the person who asked what was this guys issue and did he speak with anyone at TMR?