High Eng Audio Auctions on Ebay does not honor their deals


Purchased a pair of Eminent Technology LFT-VI speakers from them off Ebay and they delayed shipping for a week  saying that their staff had contracted COVID.
Yesterday they said that they cannot ship the speakers because the shipping was too low and asked for money to ship them to me. 
Very disappointed with the way they conduct their business.
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I would contact Ebay directly. They have been very receptive to my inquiries when I had issues with sellers.
Highendaudio listed the item and it's shipping price. You paid, so if the costs of shipping are too high, that is their problem, not yours.
IMHO
B
The vendor entered into a contract as I see it, and they must honor it. Don't make it easy for them and allow them to cancel the order. Contact ebay and complain. That's dirty business. It's their mistake, and they have to pay for it. 
Too late. I have already asked them for a refund and they have cancelled the transaction. I wouldn't trust them to do a good job of shipping it anyway if I force them to (via Ebay) to honor the deal. I don't want to deal with any hassle. 
Good choice. There will be other deals on the horizon. Gut instinct often trumps logic.😀
Adam is a respected reseller of audio equipment who has been in this business for a long time, and is no ‘fly by night’ company. The issue here seems to be shipping to your particular location in Australia, and the additional costs they would incur. My feeling is they do not have these issues when shipping within the USA.

If you look in their ‘Store Policies’ they do have ‘wiggle room’ when shipping abroad as there could be additional costs, fees, etc. which they may not be able to control or identify during the standard eBay check-out process. They verified the cost to your particular location after the sale, and unfortunately requested more. Keep in mind, they state they do not make any additional money off the shipping costs. But they also were agreeable to cancel the order when the actual shipping costs became unacceptable to you, the potential buyer.

It’s unfortunate, yes. But this might be one of those sales of a large item that just doesn’t work well via the standard eBay check-out process, especially when shipping a large item abroad.

All that said, I would not disparage Adam and his company by this one instance.