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Denon Service... Yeah or Nay?

I am getting ready to trade my Marantz DV9500 up to a Denon DVD 5910. I have received excellent service from Marantz thru the years and am only trading because the performance of the Denon is so much better. But I have heard from a few that Denon service is, well not good. I have tried contacting them all week via phone and e-mail and no response. Any Denon owners out there wish to share your experiences? It would be greatly appreciated.
theo
theo's avatar
theo OP
2,722 posts
 
You state "after six months" was it at the service center that long? That is so unacceptable. I think after reading some of these responces and that fact that Denon has still not responded to my e-mail, I will keep my current player and wait to something comes a long. I am sure Denon could care less, but eventually when they can't sell their equipment, they just might.
stprins
2 posts
 
Yes. It was trapped in the twenonlight zone for six months. Actually, I never received it back - it was replaced. The local service center did not say whether it was lost, could not be fixed or...?

Unfortunately I have to agree. I do not think Denon could care less. Sad though, the 5910 would have been a great player to own if only it could be trusted.
theo's avatar
theo OP
2,722 posts
 
Well maybe it is just as well. I see in the latest Absolute Sound that they expect a new format of hi-res in the Blu-Ray/HD-DVD formats. So I can buy these discs all over again. Thank God the vinyl still plays at 33.3 or 45.
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