Mrschret,
I was told 2-3 weeks was the wait when I ordered mine. I heard back right away that they were out of dark cherry, and that they expected a new shipment within a week. There were no surprises, and the dealer made sure and let me know when Magnepan got the new shipment. The dark cherry arrived on schedule, and the speakers went into production immediately. They shipped on the promised date. I had an update on the status at least once a week.
I agree that you are due a customer satisfaction adjustment. I would guess someone at the dealer or Magnepan dropped the ball on getting your order into the system.
Your sales person really should have stayed on top of this. I get tired of hearing brick and mortar shops whine when they fail to provide reasonable customer service.
The upside is that these are just wonderful speakers. I think you will be pleased once you have them.