A little follow up on my post about the Steely Dan Gaucho record I mentioned in a previous post.
I wrote to Rare Records to express my disappointment and the owner, Charlie Essmeier, wrote back to me. He confirmed that his records are visually graded and offered a full refund, which I will take advantage of. He was very nice about the whole thing and offered some helpful information. He also offered to play grade any records I was interested in. I will give him another chance. It was good customer service on his part.
I wrote to Rare Records to express my disappointment and the owner, Charlie Essmeier, wrote back to me. He confirmed that his records are visually graded and offered a full refund, which I will take advantage of. He was very nice about the whole thing and offered some helpful information. He also offered to play grade any records I was interested in. I will give him another chance. It was good customer service on his part.