Help! Spakers damaged during shipping?Paid insurance (with proof)being told not Insured?


LONGGGG story, here is short verison. (this has bene going on for the last 7-8 months!!!

I sold a pair of B&W speakers on audiogon.com as well as purchasing insurance and shipping label through audigon.com
When speakers arrive to buyer he notifies me immedietly with pictures that they are broken and boxes are all busted up like they had been dropped from a formitable height and landed on their head.
I file claim with audiogon (whom i purchased the insurance through). Claim is denied due to package "not being Insured'. How can it not be insured if I paid for the insurance at checkout when I purchased Shipping label

To clarify, the claim is not getting denied for handling the situation wrong ( i.e.-  throwing away the damaged item or something) nit actually is NOT EVEN GETTING THAt far. MY receipt says that I paid for insurance and show the amount I paid but' on their end' they are showing something different (that this was not insured).

How to Resolve? Next step of Action?
 





a_mulder
Here is part of what the Audiogon Insurance webpage says:
  • Loss, damage, or non-arrival of any package or its contents which (a) is addressed, wrapped, or packed insufficiently, incorrectly, or contrary to carrier's packaging requirements; or (b) bears a descriptive label or packaging which tends to describe nature of contents EXCEPT if shipped via Parcel Post and required by Postal Laws and Regulations.
Do you think (b) is reasonable?  I just bought an NAD M33 from a reputable online store.  Of course I still have all the original packing. But the original outside box packing it came in says NAD M33 plain as day.  So if I were to sell it to another Audiogoner (I don't plan to, but if) then to comply with the rule above I would have to triple box it - and then of course it would not be original packing.  Do you still think (b) is reasonable?

And by the way: good luck getting the delivery person to wait while you open the box.
How could Audiogon deny the claim because it wasn't manufacturer packaging if they didn't see it? Was it the original packaging? I would write to Tammy for an explanation, but I would think that you had already done that after 7 months.
Some here say that if you sign for the package then you are accepting it as-is. But seldom have I had to sign for anything, not even the Martin Logan speakers I bought last year — was told to expect the packages on a date and then when I checked they were sitting in front of my garage.  All other packages were just left by my front door.

Only once was a product delivered damaged.  It was a large flat panel TV.  When I opened the box, the screen was shattered.  I could see a scrap mark across the front of the box where it looked like something had fallen into it.  I tried to call the seller but had difficulty getting through.  Fortunately, I paid through PayPal and when I called them they said they would refund the money to my credit card.  I asked them what I should do with the TV and they said keep it or throw it away.  I called TV repair shops to donate it, but they said they could only use parts they order new and not parts off a damaged, though new, set.  So, out in the trash it went.
P.S. I recently bought a used tuner from a vender in CA (I live in Ohio).  The vender said they didn’t have the original box or packing material but would pack it securely.  The tuner arrived in a shipping box but was not double boxed.  In place of the molded styrofoam, they wrapped the tuner in a few layers of bubble wrap.  Fortunately it arrived safely. 
buyer beware here in the UK!  
 A few months back, I sold a large pair of elecrostatics speakers on ebay for £3,500 UKP
The buyer was in a different part of the UK, so we needed to arrange delivery rather than collection.
I used Hermes which was a very reasonable price until it came to the insurance which was over £200 UKP on top of delivery but the shock to me was this didn't cover damage, only loss!
Hermes won't insure  any electronic items for damage!
They were in the double skinned original packaging and fortunately, all went well and the buyer is a now happy user of my Martin Logans and I am a happy user of new ATC SCM40As ..... (which I collected from the dealer!)