I just sent my tonearm to Reed, it is on its way as I type. Contact Ruta at Reed, she can guide you on what to do.
In my case, I bought mine used, and the original dealer no longer sells Reed. The distributor would not handle the repair, so I had to send it directly to Reed. Ruta was helpful as I sorted out how to get my tonearm fixed.
I apparently have a bad solder joint where the clip is joined to one of the cartridge leads. Could have been caused by improper handling when installing a cartridge, or it could have been soldered incorrectly originally. I can’t say which. Should have been an easy repair. A highly qualified technician burned through the wire, three different times on three tries, when he tried to do the repair. The silver wire is very fragile and requires a low soldering temperature and apparently requires very good skill to solder.
Just sharing my experience, your wiring and soldering skills might be different.
In my case, I bought mine used, and the original dealer no longer sells Reed. The distributor would not handle the repair, so I had to send it directly to Reed. Ruta was helpful as I sorted out how to get my tonearm fixed.
I apparently have a bad solder joint where the clip is joined to one of the cartridge leads. Could have been caused by improper handling when installing a cartridge, or it could have been soldered incorrectly originally. I can’t say which. Should have been an easy repair. A highly qualified technician burned through the wire, three different times on three tries, when he tried to do the repair. The silver wire is very fragile and requires a low soldering temperature and apparently requires very good skill to solder.
Just sharing my experience, your wiring and soldering skills might be different.