UPS has been using a new system. I don't know if this is a sub-contractor or new division. Not only do they try to collect "legitimate" tarriffs, the fees involved are highway robbery. I ship all of the time both ways across the border and only started experiencing this over the past year. Calling UPS can be as impossible as calling the IRS.
If you keep calling, you might get the right person who will reduce the fees. The other option is to tell the seller that you are stopping payment and they have to take the item back. Offer to pay the return shipping to them and walk away. This Canada-US thing is getting out of control.
If you keep calling, you might get the right person who will reduce the fees. The other option is to tell the seller that you are stopping payment and they have to take the item back. Offer to pay the return shipping to them and walk away. This Canada-US thing is getting out of control.