Magico Customer service

I owned a Audio store for 10 years and  know a thing or two about everything regarding speaker  build and pricing,myself have been modding Xovers for years Magico makes a very good speaker ,very similar in many aspect to YG Acoustics 
custom machined drivers and cabinets .. Both are waay over priced though with roughly a 6 x markup per cost to mfg.  their Xover could be better Mundorf Supreme silver gold oil use too much plastic in its dielectric and a bit tipped up in scale ,also Path audio resistors are better in every respect vs the Mundorf resistors .for that kind of $$ Monies they for sure should put Duelund cast capacitors in there which are the best of the lot .I am speaking as if I built them 
and had my name on them for that kind of money referring to their $30k on up .top quality only would do IMO.

I had to replace a woofer on my V2. 1400$

"In terms of customer service I have some horrible news for you. Magico did not answer my emails whatsoever. So i have zero respect for magico."

May it be because you contacted wrong department? Customer service usually deals with customers.

I’ve had a number of correspondences with one of Magico’s vice presidents, both before and after purchasing their A3’s. He was always prompt, helpful, and forthcoming. I wish I could tell you his name, but after transferring all my files to my new computer, Microsoft wont let me open any email correspondences without first installing their Outlook program, which I won’t do. So sorry about that (and screw Bill Gates and those weasels at Microsoft).

Try contacting Magico first saying you had some questions prior to purchasing one of their speakers, and they’ll probably hook you up with the same person. Ask him your questions and you might find out something directly from the horse’s mouth. Can’t hurt to try.

Mike

Here is my one cent worth - is you are buying at the MSRP you are a complete fool.  My customer owns two pairs of Magico speakers and he did not pay list price for either.  The most recent pair was lit MSRP $175 or something like that and he paid under $100K brand new.  I have not looked at the parts quality but they don't all sound alike B&W, KEF, Magico, etc.  Custom cabinets are way expensive PLUS in this business you can be in one day and old news the next so profit margins are key to making money.  Sales are competitive!  It is not like you are selling 100 speakers a week.

If you think they are way to expensive - trying making a similar speaker yourself!  Manufacturing is not that easy period.

Happy Listening.