Audio Companies with Integrity??

Wilson Audio - Trent was quite patient and helpful when I called for advice on how to repair the cracked seams on my used purchase of some Sophia 1s.  He informed me that it was a glue defect during a certain production run and they would be happy to fix the problem at no cost to me other than their transit out to UT.  I got essentially new speakers and he and their whole team out there were amazing.

Hsu Research - Dr. Hsu is a very down to earth and passionate audiophile.  If his first level support team ever get stumped he is happy to jump on the phone or call you back.  I have had his subs for 20+ years and have many phone conversations and emails...not for problems, but just advice/ideas.

George Merrill - He is a local to me and builds some well reviewed turntables along with with running his shop where he sells various components.  I haven't ever made a big purchase from him but he is always there to advise and listen or offer a demo.

Audio Research - I have had many components over the past 4 years and have had several questions on a variety of topics.  Greg is always the man answering the phone and responding to emails.  He is very helpful and follows up quickly.  I have even spoken to Warren Gehl one time when I had an unusual issue with a preamp.  

Rega/The Sound Organization - I hate that I don't recall his name, but there is a quite nice Scottish chap over in TX that is very knowledgeable and will be very straightforward with you to advise you honestly.  

Eric Alexander-Tekton   In spite of rapid growth and being busier than ever, Eric still was able to make himself available to me when I recently purchased my second pair of speakers from him.  I do not know of anyone in the industry who offers so much for so little to his customers. 

You sure got that right Corelli. I saw one guy looked up all the drivers in his Moabs, priced them out at Parts-Express or something like that, said it was $3600 worth of drivers. Just drivers. Not cabinet, not crossovers. Nothing for speaker terminals, paint or wire. Just drivers alone, $3600 in speakers retailing for $4500. Granted Eric at his volume does not pay anywhere near those prices. Not the point. That is orders of magnitude more than what you will find anywhere else. No less an authority than Duke said he was surprised at the quality drivers he sees in them. Okay so the guy could probably double his prices and still be a deal.  

Huge volume, always behind. Called him up a week or so ago. Phone rings and rings, which usually means no one around to answer. But I know after a while it will ring over to his cell. Sure enough, he picks up. Clearly running around doing something out of breath, says in the middle of something but if its okay with you? Yeah sure. Okay what is it?  

Just called to say its been about 7 months, and I am loving these speakers more every day. Needless to say he was happy to hear that. 

Thing of it is, it has pretty much always been like that. Every time I have called the guy is running doing something. Air compressor going in the background. That kind of thing. One time I caught him driving to the cabinet shop. That was the best conversation! He had nothing to do but drive and talk. Learned a lot. How many guys like that out there? 

And he could double his prices, easily, make a ton more money, hire someone to do all the dirty work, but he doesn't. Instead he keeps prices low so guys like us who crave great sound but work for a living can afford speakers they never could any other way. Cannot say enough good things about this guy.

Tidal Audio...Lumin...

PS Audio... Great company, great products.