Two defective pieces in a row - unreasonable to demand refund?

I bought a new C49 and the remote was missing from the box. They sent me a remote and tried the unit and the headphone jacked hummed, so I returned the unit for a refund! Completely turned me off to McIntosh.

I'm with @millercarbon. Get out from under the Mac and get something reliable that performs better for less $$$. Lots of options in the marketplace, new and used. 

Google ANY major company and you will get a litany of lawsuits and complaints filed against them. Including all audio brands.

This knee jerk reaction to jump all over McIntosh over something that has happened to EVERY BRAND on the planet says more about the nay-sayers than anything else.

And I'm with the person who said get the third unit. Cosmetic flaws are not manufacturing QC issue, but a transit issue. The DOA unit is legit, so let.them replace it.

If  Mac sounds good to YOUR ears, go with it. Any brand you pick can have issues. That's what warranties are for.

My two cents.

Get a 3rd unit. This is totally unlike McIntosh. I've had an MA6100 I bought in 1976.  It will still outperform anything that Japan can put out today in its class. It's been in constant use since the day I took it home. Do this day, IT'S NEVER BEEN SERVICED. I also have a Mac 7082 tuner, and mcd 7000 cd player.  They have also never been serviced. I've been on the Binghamton company tour. It's unbelievable. STICK WITH MAC. I've been offered double what I paid for my 6100.but ill never sell it. 

Really, it is not the dealers fault and probably not McIntosh's fault. I ship items all the time.  Had my packing materials made by the company that does the Peloton exercise bikes.  Once the shipping companies get a hold of them who knows what they do with them  I have had transformers come off the center bolt and knock around inside causing all types of damage.

It would different if you told me that each unit broke after a week or so with the same issue.

Happy Listening