Two defective pieces in a row - unreasonable to demand refund?

Really, it is not the dealers fault and probably not McIntosh's fault. I ship items all the time.  Had my packing materials made by the company that does the Peloton exercise bikes.  Once the shipping companies get a hold of them who knows what they do with them  I have had transformers come off the center bolt and knock around inside causing all types of damage.

It would different if you told me that each unit broke after a week or so with the same issue.

Happy Listening

 

Regardless  of what the Mac haters are trying to shove down your throat, McIntosh is still a reputable company.  McIntosh wouldn't still be recognized as one of the foremost purveyors of high end audio eqiupment if they had suddenly and mysteriously decided to sell their reputation to some fly by night company. Considering the fact that McIntosh QC checks every single finished unit they manufacture for both blemishes and proper operation before shipping, and since you didn't bother to name the vendor, the odds are most likely that you chose to buy your Mac from some shady dealer who offered a bargain basement price. and you fell for it. You learned the hard way that if the price is too good to be true, it most definitely is a scam.

The outer box of the 1st unit was pristine, no signs of mishandling. Nothing was loose in the inner box. Implausible to me that the damage could have happened in transit, it almost certainly slipped passed QC or occurred while it was being packed. I realize this could have happened to any mfg, but I've never seen a 1/2" gouge to bare metal on any other $$$$ gear I've unboxed. As for DOA gear, this is the first time I've experienced it. I think the production backlog at Mc might be to blame for QC rush jobs, that or I'm just having a streak of bad luck. I don't mind if they'd just take their sweet time putting together a unit for me that is spotless and works.

@hobo1452

Bought from a reputable local dealer I've been working with for years. Brand new units with McIntosh security tape on inner and outer boxes, freight label addressed to the dealer with a Binghamton return address. I'm brand agnostic, so however troubling it may be if you're a Mc fan, the fact is I did get two bad units in a row, straight from Binghamton. 

You ever wonder why you don't see McIntosh sold all over the internet? It's because they have a reputation to maintain. They won't let just any Mom And Pop outfit sell their product. They only use vendors who will back their guarantee 100%. McIntosh is a quality and reputation oriented company. They didn't stay in business for 75 years by screwing people, and they damn sure wouldn't  sacrifice their reputation because of a pandemic, they would explain why they are taking longer to ship. If your package was damaged during transit, that's not on McIntosh. Tell us the name of the place you got your bargain basement items from, then maybe we have something to work with.