Do not buy any Sonus Faber used


Sumiko just announced that
"IN ADDITION, SUMIKO WILL NOT SUPPLY PARTS AND/OR SERVICE FOR ANY SONUS FABER PRODUCT WITHOUT PROOF OF PURCHASE FROM A SUMIKO AUTHORIZED DEALER IN NORTH AMERICA ".

What a curious statement . Can you imagine Volkswagen refusing to provide parts for their own cars, no matter where they were bought? I do hope other distributors will follow. It would surely drive the prices down considerably on Audiogon for used gear.
limono
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If I had to guess, I would say that this is aimed at both the gray market and the re-sale market. If just gray market, then no warranty service would have been sufficient. I think it's brand suicide, or at least distributor suicide, but what do I know?
I use to be a Sumiko dealer in the 1980s and early 90s and they were great to deal with; that was then, this is now. When I called them to get the thread size for spikes for a REL sub the told me to call a dealer; not only are they the importers BUT THEY OWN THE COMPANY! A couple of years ago I ask about being a dealer again as they have a lot of good lines; they gave me the name of their west coast rep [ I had dealt direct in the old days]. I called him but I never heard from him; I told them this and they just said call again. I will tell you one secret I have learned the hard way; if they won't call you back when they want your business FORGET about them calling you back when you need help.
I guess if you lived and bought them overseas, you have a problem bringing them to the US with you. No parts? Maybe you have to buy them (parts) from the country where you bought them? I can see the warranty not paying for parts problem. Paying for you own parts? Why not be able to buy your own parts, is what I say.
There is such a long list of rock solid audio companies one can rely on for fantastic service after the sale and that are are run by caring owners: Ayre, Bryston, Thiel, Macintosh, PS Audio, Wilson, Audio Research, Conrad-Johnson, Shunyata Research, etc. I'm sure others can add to the list. This isn't to say that no one has ever had a bum experience with the ones I've listed here but reputations are built over time and those reputations are well earned ( or well deserved).

I choose to support the good ones whenever I can. Stanwal, you are *so* right about companies that treat potential customers rudely. Run, don't walk, away from them.