Do not buy any Sonus Faber used

Dtc,

You may not have seen my original post above but that was my interpretation of the more complete version of what the OP quoted.

I certainly understand that it's a company's right to determine how they do business. If they want to honor warranties only for the original owner then that's fine. Indeed, if they want to only sell parts to the original owner then that's their right too. I was just pointing out that, in my opinion, it is short-sighted for a company to try and hurt the used market because their new business, at some level, depends on the ability of owners to recoup some of their investment by selling their current equipment. It's they law of unintended consequences at play.

Lots of conjecture & speculation above.

There are a few folks, including myself, who have responded to this thread to indicate we have been able to get parts and/or service with no problems.

If there is anybody who can give an example of being refused parts and/or service, that would certainly bring another facet to the question of yes, maybe or no.

Why wouldn’t Sumiko just surcharge the parts and service levied on grey market SF products?

US imported products would receive preferred service/part prices and owners of grey market SF product would just have to pay a surcharge to subsidize the US distribution channel.

Why should Sumiko (the distributor) support the grey marketer's activities?

Being able to save huge buying from overseas vs. overpaying buying from US distributor looks grey to me.

So what have we learned so far? It's Sumikos right to make a policy. It's anyones right to have an opinion of their policy, there's the right to have an opinion of peoples opinions, ad nauseam.

The way I read it is: Sumiko will take care of not only the original owner but ANY subsequent owner of a SF product that was ever bought from a NA dealer. The receipt makes it easy but if they get lost there is a serial # trail, you or a dealer will ask for a part for an "xxx" with serial # of "#####", they will look it up and if it's NA based, you're fine.

Caveat emptor/buyer beware is a smart policy and should be in force. Sellers of gray market better add a disclaimer to their ad or it may come back to bite them.

Sumiko is NA family to SF. If your in NA and want to buy outside the family then get your parts outside the family and don't whine about it.

I do feel for the used buyer of a gray piece that didn't know but it goes back to "buyer beware". I can't imaging NOT getting even an authorized dealer to do the "labor", you'll just have to supply the part. I also think this is only going to affect a very small % owners. IMO!

To add: Seeing as this is about protecting their dealer network, I would think it quite possible that if someone wanted to trade in a gray piece on a new piece, the dealer (that Sumiko wants to protect) will get authorizition on the gray piece so it will be seviceable after he sells it.
Again, I think this will be a very small % of the time.