Do not buy any Sonus Faber used

Dtc - do you think that your VW dealership should refuse a full paid rapair work on your Jetta, only because it was imported from Canada ?

This is radiculous.

Ladies and gentlemen,
Like Rrog I too received excellent service from Sumiko.
Bought a Strata II used here but it had no set-up instructions.
Their site had instructions for other models but no Strata II.

After an email I contacted Dermot directly. Explained my need and he said he thought he had copy on file and would fax me one for $10.

I agreed, however there was difficulty and he sent me a hard copy instead.

Never did bill me for the $10.

Thought that was pretty good service.

Best,

Dave

Dtc,

You may not have seen my original post above but that was my interpretation of the more complete version of what the OP quoted.

I certainly understand that it's a company's right to determine how they do business. If they want to honor warranties only for the original owner then that's fine. Indeed, if they want to only sell parts to the original owner then that's their right too. I was just pointing out that, in my opinion, it is short-sighted for a company to try and hurt the used market because their new business, at some level, depends on the ability of owners to recoup some of their investment by selling their current equipment. It's they law of unintended consequences at play.

Lots of conjecture & speculation above.

There are a few folks, including myself, who have responded to this thread to indicate we have been able to get parts and/or service with no problems.

If there is anybody who can give an example of being refused parts and/or service, that would certainly bring another facet to the question of yes, maybe or no.

Why wouldn’t Sumiko just surcharge the parts and service levied on grey market SF products?

US imported products would receive preferred service/part prices and owners of grey market SF product would just have to pay a surcharge to subsidize the US distribution channel.