I've had a very negative experience with a US distributor who offered NO
service or support of any kind for a NOS cartridge that I bought from a guy
who bought it overseas but never used it. I accept the policy, but I don't
understand it. I simply asked for a specification and was denied any
information when I quoted the serial number.
I have absolutely no regrets about buying this cartridge, though I did not
understand the implications at the time. The seller was upfront, though we
did not discuss possible repair issues down the road. I've had no problems,
so things are fine. It's not really enough money to worry about with
something like a cartridge, but an expensive amp or speaker is another
matter.
If one really wants a particular product and if it's rarely available in the used
market, I guess the choice is to either buy it new or buy it used from
overseas. One just needs to be aware of the risk, and this is what SF is
communicating to its customers.
Sumiko seems much more reasonable about this than was my old cartridge
distributer.
service or support of any kind for a NOS cartridge that I bought from a guy
who bought it overseas but never used it. I accept the policy, but I don't
understand it. I simply asked for a specification and was denied any
information when I quoted the serial number.
I have absolutely no regrets about buying this cartridge, though I did not
understand the implications at the time. The seller was upfront, though we
did not discuss possible repair issues down the road. I've had no problems,
so things are fine. It's not really enough money to worry about with
something like a cartridge, but an expensive amp or speaker is another
matter.
If one really wants a particular product and if it's rarely available in the used
market, I guess the choice is to either buy it new or buy it used from
overseas. One just needs to be aware of the risk, and this is what SF is
communicating to its customers.
Sumiko seems much more reasonable about this than was my old cartridge
distributer.