If the volume control is too loud at a low setting you have no range to lower the volume. This guy explains volume controls and how they work!
https://www.bing.com/videos/search?q=volume+control+too+loud+on+preamp&docid=608045585391227187&...
https://www.bing.com/videos/search?q=volume+control+too+loud+on+preamp&docid=608045585391227187&...