Do not buy any Sonus Faber used

I have inquired about replacement grills for a pair of Sonus Faber Cremona Auditors and have not had any problems in talking to Sumiko. I am not sure what the problem is. I think the information in this thread is pretty outdated.

I agree that a company should not honor warranty repairs on grey market product. They should however provide support out of warranty as they produced the product. Many of us afford higher quality audio gear by purchasing used. It only does harm to their reputation to refuse service to any owner of their product. I purchased some B&W's last year from this site which arrived badly damaged. The people at B&W North America helped me determine what parts were needed and I installed them myself without shipping them across country again. Thankfully they were willing to deal with me. Still fighting with UPS. They claim the original boxes and packing were insufficient. Actually in their hands that turned out to be true.

Big Turkeys Gobble gobble!!

Listen to Apdoc2004 - if in doubt, call Sumiko and ask. Most of what is on this thread is hearsay.

From Sumiko's website.

PROVIDE SERVICE FOR PRODUCT NOT PURCHASED FROM AN AUTHORIZED DEALER. PLEASE CONTACT SUMIKO IF YOU HAVE ANY QUESTIONS REGARDING A DEALER.