2. amps-preamps
  3. 165527-148959

Warning: China-Hifi-Audio.com

I just wanted to pass along some concerns with this dealer. 

I ordered a tube amp a couple weeks ago that was shown in stock (actually listed as a discounted customer return). and after 8 days of waiting for a shipping notification I asked about the status and was told it was delayed because the owner had to verify his UPS account. ??? They listed DHL Fedex and UPS as shipping services with 3 - 7 day delivery time for the $595 shipping charge I paid.

Since that response I have asked several times to cancel the order and even thru Paypal communications but am now being ignored. No refund and no shipment. So now it is in Paypal claim and I will be waiting many more days to see a refund.

Very disappointing experience with this dealer.


calieng
jambaj0e
46 posts
 
Hmm last year right before the lockdown, I ordered a pair of Psvane ACME 300b tubes from them. And yes, it was a gamble to save some money by buying from them vs Grant Fidelity, but lucky for me, I got my tubes in a reasonable amount of time and the tubes have been rock solid. In fact, in my Cayin HA-300 tube amp (bought from New York-based Musicteck), 10/10 times I prefer the headphone output from it vs my Chord HUGO TT2's own headphone amp because of the more beautiful tonality, much larger soundstage, air, and transient.

So yeah, going back to the point, I was happy with them for my purchase.


gkr7007's avatar
gkr7007
140 posts
 
I've done business with them 3 times.  Never had a problem.  Pretty quick with shipping too and I always got answers to my emails.  Late last year I had a quad of tubes ordered and they were taking a bit longer than usual.  I emailed them and it was explained they were a bit backed up with shipping.  They apologized and then refunded me 10% off the order.  I received the tubes about 8 days later. 
dsnyder0cnn
65 posts
 
Another big +1 for apos.audio. A warning that ordering from them can be habit-forming...
grossman616
123 posts
 
That's why I use American Express. They LOVE to go after bad guys and will protect you no questions asked. That's why I have been a loyal customer for 30 yrs. They have ALWAYS helped me out.
calieng OP
144 posts
 
I bought a couple of Leica camera lens from dealers in Hong Kong this year. Their customer service surpassed anything I have experienced. Items were better than described and ultra fast shipping. In one case I received the lens the next day Fedex overnight service. And in all cases received within a couple days max. That is why it was so shocking to see the absolutely poor customer service from these Chinese amp dealers. But then they are in mainland China with maybe a different ethic about customers than Hong Kong. You would think for $595 shipping they would actually get it to you in the 3 - 7 days they advertise.

But for those bashing the product I say again they are really good for the money. Too bad the dealers mostly suck.
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