2. amps-preamps
  3. 166071-148959

Never Use HiFi-Exquis - Worst Merchant Ever!

I made a purchase from Hifi-Exquis in China for a Muzishare 845 integrated amp.

I paid for Fedex shipping and the total cost was about $2400.

They sent it DHL in retail box without the second box and padding that comes with it from the factory. It weighs 100lbs. When it arrived the entire front plate with the controls and meter was broken off and the mounting screws sheared off.

It has been weeks now trying to get a refund but they refuse. They keep jerking me around asking me to fix it. The screws need to be drilled out and there is other internal damage to the selector switch and I would expect many tubes may have been damaged. They never mention there may be 1000V inside if I start poking around!

DHL will not open a claim for me. They say the merchant has to send a return shipping label. But they refuse.

Paypal says I have to ship it back to get a refund because that is their policy??? Since when? The merchant is responsible to pay for the return of damaged items.

So now it is with American Express to reverse the payment to Paypal (and thereby the merchant).

These guys are the absolute worst dealer I have ever encountered in buying anything in my over 50 years on this planet.

Yes I am a very stupid person for buying anything from a merchant in China. Learn from my mistakes.


calieng
fuzztone's avatar
fuzztone
5,598 posts
 
They are not worse than Fosi, just equivalent.
However when I dealt with these creeps, PayPal issued a full refund, no return necessary.
Anybody need a one channel stereo amp?
garyalex
117 posts
 
@artemus_5  What does the pandemic and where it started have to do with this?
audioman58's avatar
audioman58
4,134 posts
 
Customs won’t red flag anyone for  one incident too much politics
i tried this  when I was a audio dealer if there is a history of bad practices and complaints then customs will step in .
file with American Express, they should give you credit back to your account, then this horrible China plague company can send you a label to get their junk returned .there are some very good Chinese companies Denafrips , Holo springs, Cayin , Vincent ,
and others Parasound is  very respectable made in for now democratic Taiwan, until China invades them Boycott China !!
calieng OP
144 posts
 
Thanks for the advice. Waiting on American Express to make its decision on the claim.

Just wanted to warn everyone. There are a lot of reviews on Youtube of these Chinese integrated tube amps and some of it is pretty decent but the mainland China dealers are liars and despicable. 

I have a Muzishare X7 and it is a nice amp for the money but I bought that thru Amazon.
scchengmus
93 posts
 
Okaayyyyyy so.... maybe I should just shut down my Audiogon profile. Clearly, I’m in the wrong audiophile social media channel. Bye—it’s been nice knowing all of you. 
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