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Innuos Zenith can't connect to my.innuos

Hi--

Just took my new Innuos Zenith Mk III out of the box and hooked it up to an ethernet
port on my router to my Win 10 desktop and can see it fine (including its empty file
folders, lol) but as soon as I try to go to my.innuos.com to begin fw d/l and setup, their
page says no Innuos server found.  I guess they can't see my i.p. address so I've tried
re-starting the Mk III, turning off my A/V, checking and turning off auto port routing and a
bunch of similar things but nothing works so they can see my device and I can finish
setting it up to actually use it, lol.

It's the middle of a weekend night in G.B. so not expecting much help from Innuos.  Not to mention
their "support" website is the most barren I've ever seen.  Only a copy of their Quick Start Guide, which
I already have, and a broken link (404 error) to their assumedly more in-depth user manual.  No FAQs, trouble-shooting
guides, user communities, etc.

Any input appreciated.
fasiya
fasiya OP
4 posts
 
Thanks guys--meant to answer sooner but went to a different
computer and didn't  have my sign-in info stored, lol.

Will post if I find anything.
gdnrbob
4,444 posts
 
I had the same issue. I was using Google Chrome and some of the extensions blocked Innous. When I used MS Edge, I had no problem.
B
fasiya OP
4 posts
 
Ha ha, this a complete fiasco.  vin998, "zenith" worked fine, thank you.
set everything up as I wanted and then clicked on configure
for Roon core. it did all that, gave me a success message.

went to Roon app on my desktop and it simply can't find the
Innuos as a Roon core and I can no longer see the Innuos
anywhere on my local network.  essentially bricked until
I can figure out how to do a factory reset or something.
fasiya OP
4 posts
 
gdnrbob3--

thanks for the input.  on Edge, it wanted me to ADD extensions,
which worked fine.  but like I said above, once i asked for
Roon  core integration and it finished can't see anything anywhere, lol.
fasiya OP
4 posts
 
http: zenith now says the Innuos is offline though I can see the
appropriate data lights on both end of the ethernet connection.
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